[2021] lost access to DLC caracther

Do you own the game or are you playing it through family sharing?

Originally posted by Bubbba's Basement: own everything those that I lost were the ones that I bought with the shards
4 killers 3 survivors still have the teachable and everything but no access

Okay, in this case please make a support ticket and explain what you've lost, which you've bought, etc.: https://support.deadbydaylight.com/hc/en-us