So MOOD Publishing for the Board game has just pulled a fast one on UK backers for the board game.
After having wait longer to get it, the radio silence then being charged again for what we all paid upfront and on time.
They are refusing to refund after saying they would in emails to UK buyers.
I wouldn't recommend or trust this company in future
https://www.kickstarter.com/projects/120302834/deep-rock-galactic-the-board-game/comments
External link →In case you missed it or others find this point, MOOD has addressed it in a mail to the UK backers.
Dear backer,
Good news: it's with great relief that we can tell you that we're currently processing payment back to you, and all other UK backers, who were charged extra fees to receive their copy of the game.
We’ve been terribly frustrated about ending our first worldwide fulfillment with such a chaotic delivery for the UK. Sorry that you had to experience this, and thanks for your patience with us as we sorted this out. You can expect the refunded money to be at your disposal within 2 weeks.
This whole thing has been a big learning experience for us, and we're doing our best to make sure this bad experience is only ever a one-off thing. We've teamed up with some international logistics specialists to help us smooth out this process, and you can expect better communication about that from us in the future.
On behalf of the entire MOOD Publishing team, we're really sorry that you experienced this delivery situation, and all the confusion and frustration it caused. We're sad this episode cast a shadow over a project we've put so much time, energy, and passion into.
We really hope you enjoy the board game, especially after the extra hassle. Thanks once again for your patience through all this -- we'll do everything we can to show you that you can trust us again in the future.
All the best,
-MOOD Publishing
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