[2020] Paul Tassi: Why Destiny 2’s Community Team Should Be The Industry Benchmark

Yes, they are awesome!

A few thoughts:

1. We wouldn't be able to execute this job without the game itself. I cannot express enough thanks to the folks on the development team who work through the issues, help get the facts to us for comms drafting, and put so much passion into making a game for YOU, the community.
2. There are numerous teams in this industry that we look to for inspiration. Every community has its own challenges, and every team brings something unique to the table that we can learn from.
3. Our Player Support team is full of amazing folks who provide awesome customer service. They escalate issues to us when needed, and collaborate a TON with the dev team to help prioritize bugs/issues that are meaningful to you.

The long short of it, when you talk about "Destiny Community Management", it's a team effort. Not just the *community* team, but the entire team at Bungie. Lucky to be a part of it, and we're always happy to serve.

On a personal note, DeeJ did a ton of work to build out the community team and set pillars for us to follow. He is a master of hospitality, and came in every day to kick as much ass as he could on behalf of the player. I will forever be grateful to him for helping me land a job on the DPS team a day before House of Wolves started, not to mention his mentorship on my climb to the CM position. Now, we enter a new chapter. Hope to make him, along with you all, proud as we continue to support the Destiny community for years to come.

Cheers.