[2019] Bungie is still refusing to support players who cannot access their Shadowkeep Seasons Pass

I hope this post gains traction and/or someone may be able to help, because I know I am not the only player experiencing this issue.

A little background about the issue: I, along with many other guardians, purchased the $60 Shadow Keep package that came with the Seasons Pass. I set up my PC Move before the Steam migration and verified again that it was set up before launching the game on release day. When I logged in, my characters were missing. So I restarted the game, my characters came over, and when I logged in I did not have my seasons pass. They released a fix for those who had this issue with Cross-Save, but it did not work in my scenario for PC Move.

I have posted all over the forums to no avail. I also have an open ticket with Bungie, who so far, has sent two responses. The first was a copy and paste of their message about the hotfix for Cross-Save. It's like they didn't even read my message that I used PC Move. Then, after I told them it did not rectify my issue, 8 days later they issued this response: "From time-to-time we may issue another fix, but I'm not sure when that will happen. You can find your Season Pass on your other characters if you ever choose to log in with them."

Mind you, I have supplied several screenshots that prove my successful purchase, showing that the content is downloaded and accessible via Steam, that I can no longer refund because of the amount I have played, and that the licenses are not applied on my account via the Bungie website. I explained that I will not ever be logging into my other characters because they do not exist. I have not even made a single character on my other account, and will not.

I am reaching out to other Guardians to confirm that others are experiencing this issue. Bungie is not helpful at all, and I'm sure they will be losing some long-time supporters if they do not acknowledge that they are working on a fix.

I'm severely disappointed in the way this has been handled and hope that they do something soon because I was very excited about the direction they chose to head with Shadowkeep.