@sg123123123123 Hi there! This issue has been forwarded to the team, thank you for reporting it and for being patient. We will keep you updated.
@arcaingel86 Hi! The team is investigating the issue. Thanks for being patient.
@JaimeMichele Yes, your progress will be saved and shared between platforms. (except on PlayStation consoles)
@candidshannon While we don't have a fix for this immediately, a work-around is to jump into your Wardrobe and switch each item for all/most clothing slots (ie. head, neckwear, pants...) something else in your Wardrobe. This bug will be properly addressed in an upcoming hotfix!
@residenteviluv Should you choose to delete your game and start fresh, you will retain access to your Founder’s Pack rewards (regardless of whether you received them or not) as they are tied to your platform account (not to be confused with your Cloud Save account) vs. a game save.
@NicNax12321 We are investigating on our end. In the meantime, you should have no issues continuing to play the game on your Switch, so long as you're not intending to play your save on different platforms. Thanks for being patient!
@BgSxyWitGlasses Hi there! This issue has been forwarded to the team, thank you for reporting it and for being patient. We will keep you updated.
@xZomBre Hi there! Could you please submit a ticket to Customer Care at , so our support team can identify your account and look into what happened? Thank you.
@Valkyrie_NV Hi! The team is investigating the issue, we'll keep you updated!
@amapp13 We are committed to making sure that everyone receives their rewards, regardless of the platform that they are on. While we don’t have a fix as of now, we are targeting next week to deploy the hotfix. We apologize for the inconvenience and thank you for being patient!
@KristinaBeLyke At this time, due to many players moving to Disney Dreamlight Valley at once, players may need to retry several times to create a Cloud Save account. We realize this isn't ideal, and are working our magic behind the scenes to make this process smoother as soon as possible!
@Sammberries Hi there! Could you please submit a ticket to Customer Care at , so our support team can identify your account and look into what happened?
@MrsMJays We are committed to making sure that everyone receives their rewards. While we don’t have a fix as of now, we are targeting next week to deploy the hotfix. Thank you for being patient.
@Phantom_Ranger_ Players may need to retry several times to create a Cloud Save account. We realize this isn't ideal, and are working our magic behind the scenes to make this process smoother as soon as possible! Stay tuned to our socials as we'll share more updates on this.
@fourzerotwo @OnDeck Hi, your feedback is greatly appreciated, thank you.❤️😊
@LunardSakura Players may need to retry several times to create a Cloud Save account. We realize this isn't ideal, and are working our magic behind the scenes to make this process smoother as soon as possible! Stay tuned to our socials as we'll share more updates on this.
@AngelBeloved9 Hi there! This issue has been forwarded to the team, thank you for reporting it and for being patient. 💜
@Oblivion_gua The issue will be addressed in the upcoming update. Thanks for being patient!
@andiberlin6 Thank you for the feedback and suggestion! 💜
@Eric96112657 Hi there! This issue has been forwarded to the team, thank you for reporting it and for being patient. We will keep you updated.
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