[2021] How does ZOS take feedback?

Hi All. Wanted to chime in here to provide some clarity. Thank you @Destai for tagging me in the thread!

First and foremost, thank you for raising this discussion. Having this discourse is vital to having an open dialogue and improving communication.

So the teams here at ZOS take feedback seriously both from outside and inside of the forum. Regarding forum feedback specifically, our teams share and have detailed conversations about forum threads regularly. Various teams have their own process when review and factoring in feedback from the forums. In addition, myself and other community team members share threads with relevant teams to make sure your thoughts and feedback, both positive and negative, are shared. The community team gives updates to that feedback when we can, but we also recognize there is more work to be done regarding communication across the board.

Several of you have noted ways that communication can be improved. We have seen those comments and actively working on making some of those suggestions a reality. We have a list of improvements we would like to make over the coming year here in the forum to not only improve communication, but to create a dialogue. My personal hope is to share some of these changes in the next few months. While we don't have specifics to share yet, when those changes come, we hope to get your feedback on how they can be improved.

We do know one of the community requested changes has been finding a way to note when a moderator is commenting on versus a ZOS employee. We are working on this as we know it is frustrating to enter a chat hoping for ZOS communication. This is pretty high up there regarding the communication upgrades. Again, no date yet, but we are working on it.

We'd like to round this out with asking what you would like to see as users of the forum for communication. We know several of you have noted what you would like to see (thank you), but we will be keeping this thread bookmarked for ways we can create a better forum experience and community. So additional feedback is welcome. So, what would you like to see in the forum to increase communication and dialogue?

Thank you all for taking your time to comment and expression your thoughts here. We greatly appreciate it.

*Fun note: I had this typed up like 3 hrs ago and then my cat tried to type out her own message. As you can imagine, it was a message only fitting of a Khajiit, so I had to re-type everything after a few meetings.