[2020] That Which Was Lost appears to be customer service

I, and at least 3 others, are having an issue with the That Which Was Lost quest, in that the NPC bounty hunter we are supposed to pickpocket isn't able to be pickpocketed. Or anything. He just walks around his route with the arrow above his head frustrating all sneaking up behind him. I submitted a bug report. No response. I submitted a Help ticket on the quest and got a generic form email saying to do the things that I said I did in the file I submitted.

Ask me if I'm glad I'm paying a monthly fee for this ***. Never mind, the answer is no, I'm not.