Original Post — Direct link

Hello everyone, I played ED a while ago and I figured it was time to come back to it. Now when I attempt to launch through steam it tells me the game needs an update when it clearly does not. The launcher that appears is an orange launcher and I can only close the launcher. When I browse local files and run EDlauncher as administrator it opens a blue launcher and asks me to log in. I log in and it tells me my credentials are invalid which they are not as I log in through the website with the same credentials. I have also tried several launch options which do not work I am stuck any help would be appreciated. Thank you.

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over 2 years ago - /u/frontier_support - Direct link

Hi there. The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us - we'd be happy to look into this with you :)

- Support Agent Nova

over 2 years ago - /u/frontier_support - Direct link

Originally posted by Everhart88

Can you assist in what category I should select under elite dangerous when submitting a ticket?

Of course! You can follow the steps below to submit a ticket regarding this issue -

Click the link above > Click Elite Dangerous > Click Account Support > Click 'How do I log in to Elite Dangerous through Steam or the Epic Games store?' > Click Submit a Request > Select 'Elite Dangerous Account Issues' :)

- Support Agent Nova






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