[2023] Frontier 'Standalone Launcher' Missing Live Content | FIXED

Locking again...so sorry everyone.
On the case o7

Greetings once again, Commanders.

An even newer version of the standalone launcher will now be available for you, with the fix applied.

"Tyres O\'Flaherty, post: 10187441, member: 177656"

I was wondering if we need to go into the store and pick it up from our downloads...

Can you try this please :)?

"Jack Winter, post: 10187524, member: 194436"

I clicked on the download link for ED (not Odyssey) on the frontier store, then ran the installer and now it's working. It shows the right version on the lower left, and news, etc when scrolling down. So I'd say the primary issue was fixed and news are now shown, but if the launcher was supposed to auto update or download and update, that part is broken.

Aye, one thing at a time with this one. Gently gently.
Thanks Jack!

"INaeem, post: 10187507, member: 23173"

All working now. Downloaded from the Frontier Store. Thank you.

Can you see the additional content in the scroll down bit?

Right, let's go another round.
Commanders...latest standalone launcher...

"Zandhond, post: 10187504, member: 285374"

Sally, are you the key master or the gate keeper today? locking and unlocking this thread :giggle:

Right?! Feeling like Hodor more like!

Third time lucky - another deployment is on the rollout.
Please stand by and once again, thank you for being so patient and understanding here today o7

"Jack Winter, post: 10187501, member: 194436"

Is the launcher supposed to update itself, or should we download it manually from our account page, or maybe we have to click on something on the launcher?

So it should download itself but if it isn't this time around and there's something in your downloads to help it along then definitely give that a go. I really hope for you all this is THE time. We're looking into why it's been such a different experience between players and internal.

"Jack Winter, post: 10187513, member: 194436"

After restarting the launcher (the one from Monday), mine didn't download anything and looks like this:

[ATTACH=full]362205[/ATTACH]

I can't see if the thing that was broken is fixed though, Jack.

EDIT- from that screenshot

"Jack Winter, post: 10187518, member: 194436"

Well my point was that it wasn't updating itself. I'll try to get it from the frontier store.

Ahh ok yeah that's been relayed separately. Just really want to make sure this primary issue is resolved first, with the live content.

"Aerodeon, post: 10187557, member: 20700"

I agree. It isn't, though. It's 6920. The launcher still displays 6920 and the Details tab of the download itself says 6920. Edge, Chrome and Opera all download version 6920.

If you are still struggling, [USER=20700]@Aerodeon[/USER] please submit a direct support ticket here https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003261340

"aRJay, post: 10187545, member: 132452"

Downloaded from the store.

First improvement was it didn't upset security this time.

Scroll bar now shows there is more to see.

And the adverts and news are back, it would have been nice to get the adverts first as I don't read much news.

Would anyone mind if I went and had a lie down until tomorrow morning now, please?

Locking this hefty door one last time now the original issue is resolved.
It's been thoroughly noted the frustration around lack of auto-download for the launcher and some issues around the download being incorrect via 'Products'.
These have all been passed forward for you.

See you next for Update 16 o7

Thanks all.

"Tyres O\'Flaherty, post: 10187540, member: 177656"

I'll have to wait until this evening to try again so hopefully the launcher will call for an update rather than have to go to the store.

I think you might be disappointed on this front I'm afraid as we've only tackled the main issue and not the auto download thing, which has been passed on to the team.

Greetings Commanders!

Today we will be applying a fix for a previously acknowledged issue, whereby Frontier standalone launcher users were unable to scroll for additional content.

The fix will be deployed from around 11am and will be applied to all launcher versions, including "storefront" launchers (Steam, Epic, Oculus).
This will take the form of a download prompt when available.

Will keep in touch o7

EDIT : With this fix you may need to install the latest from http://hosting.zaonce.net/elite/Client-Installer.exe to force the download.

Commanders.
We'll begin rolling out the fix from 10:50AM BST in order for it to have enough time to "bed in" for 11:00AM.
Some of you may find the update available sooner than 11:00AM and others more around 11:00am - Just something to be aware of o7

Commanders, the deployment should have almost trickled in to completion now! I'm going to open the thread for launcher feedback only, just to keep things a tidy space in my brain box for you :)

"Logan Terrick, post: 10187312, member: 33643"

Nothing available here yet, using Frontier Launcher.

"Tyres O\'Flaherty, post: 10187311, member: 177656"

Hmm... hasn't become available yet. Perhaps I'm just being impatient.

It really should have become available by now, are you both still struggling? I'm here now.

Hey Commanders! Locking the thread as I'm getting in a tumble with the confirmation responses - very aware there's a problem so rest assured I'm on the case with the team.
I'll update you shortly then reopen as needed.

Thanks

"Tyres O\'Flaherty, post: 10187319, member: 177656"

I see this:



There is no clicky link nor is there a prompt at program launch.

I passed this along to the team yesterday. Sorry for the confusion here. Looking into it.

"Aleks Zuno, post: 10187329, member: 274303"

If I may suggest, is not the inability to scroll for content a little unimportant compared to the launcher, at least for some Commanders, not actually being able to launch Elite? With no other changes, the problem I displayed here will be still present, with a 10–15-minute wait followed with this problem:

The Imperial Navy mathematics department established a work-around based on a clue here:


Proper function aside, applying those options bypassed the above problem for now, although I am quite sure that those maintaining the new Launcher would prefer that problem not to be the case. I do not actually reach the stage of being able to enjoy the scrolling for content!

There were a few other problems reported there earlier as well; mine was but one.

Hoping you reported this directly to customer support as I specified in the OP, [USER=274303]@Aleks Zuno[/USER] !
As a reminder:

PLEASE NOTE:
[LIST]
[*]If any critical issue technical support is required on first experience of the new launcher deployment, please submit a customer support ticket at the following link.
[/LIST]

"yianniv, post: 10187338, member: 155592"

I've got three installations, running under different windows users. Steam and Epic downloaded the new version and are running ok with scrolling (it looks great, by the way), but the FDev standalone version just shows the [ATTACH type="full" alt="1690456334279.png"]362166[/ATTACH] with no prompt to download or anything else.

Yep thank you yianniv! This was picked up several reports ago, as mentioned and is with the team.
Apologies all for the issue here.
As soon as I know more I'll be right back here in the thread with an update/to unlock.