For the past few days, Elite Dangerous on my Xbox One(2013) has been freezing and then crashing extremely frequently. This happens especially during combat.
Furthermore, the audio in the game seems to "skip" mainly when I drop into an instance and randomly in between.
Anyone else playing on Xbox One experiencing such issues?
PS: I am playing solo. And it doesn't appear to occur when playing other games, like Doom Eternal.
External link →Hi CMDR,
Sorry to hear you are having issues with the game. If this is still occurring we have a few things you can try:
Initially, are you are using Xbox's Instant-On mode at all? If so, try closing down Elite Dangerous entirely then reloading the game. Suspending the game via Instant-On then resuming it can cause network problems as the game attempts to "catch up" with all the data transmitted during the suspended phase, which it can't do effectively. It's best to fully close down Elite Dangerous after each play session and then load it up fresh rather than resuming from suspension.
Following this we would also recommend clearing your consoles cache, steps for this can be found here: https://customersupport.frontier.co.uk/hc/en-us/articles/4404792716178
If your cache isn't cleared out on a regular basis, it can become blocked up from the amount of data it's holding and as a result, it can run into performance issues.
However, if you have tried these steps and the issues continue please do open a ticket and our team can look into this with you. :)
https://customersupport.frontier.co.uk/hc/en-us/articles/4405945255954
-Ace
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