Original Post — Direct link

I've been trying to get this to work for maybe an hour now, and I've not no clue what could be going wrong here.

I have the game downloaded on the Oculus store, so I figured launching it in vr using a vr store would be pretty simple. Obviously that was not the case.

Right when the game opens, the entire Oculus dashboard in the hmd freezes, and the game's window stays black forever. Can't even give up and play another game until I completely restart Oculus. It opens the launcher too for whatever reason, but idk, maybe it just does that in vr. All of this even happens if you launch the game in desktop mode. Really hoping there's some easy fix I missed.

I should note that I'm using air link on a Quest 2. Dunno if that affects anything, but there it is.

I'm posting this just before bed, so if you need more info let me know, but it'll be a bit before I respond.

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almost 2 years ago - /u/frontier_support - Direct link

Hi!

Sorry to hear you're having trouble with the game!

Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

almost 2 years ago - /u/frontier_support - Direct link

Originally posted by M4rsHy_B0i

These just never ever seem to have the problem I'm trying to solve. A whole list of random issues completely unrelated to mine. I don't think I've ever clicked on one of these links and been happy with the results. Looks like that pattern's gonna keep going. I'm gonna try and find out if I can contact support directly instead.

If you follow through on those issues you should find on various articles it says "Submit a request".

Here's a direct link to contact us here:

https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003261340

Please get in touch using that, and we'll go from there!

- CMDR Zenit






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