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I've been trying for 2 days now and I've also been waiting for customer support for 2 days with no response.

Whenever I try to login in to my xbox account to start the transfer I'll get the CANNOT RETRIEVE YOUR COMMANDER INFORMATION error.

What's going on?

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We are currently experiencing a large number of tickets so I do apologise for any delays.

Please rest assured that the transfer service will be around for a while and we aim to answer your ticket as soon as we can!

- Ikaros

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