Hi there! If you purchased through Steam, you'll need to ensure that your Frontier and Steam accounts are linked - https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-
After this, you'll need to use the STEAM LOG IN button on the launcher. To do this, open up the launcher and select Options, then Log Out Machine, then STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available) This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you game access :)
- Support Agent Nova