Hey CMDR,
I can see that this issue has been logged internally and is currently being looked at by our QA team. Unfortunately, we currently do not have further information to share but we do hope to resolve it as soon as we can.
Apologies for any inconvenience caused.
- Ikaros
Hey CMDR,
Our QA team is aware of this issue and are currently investigating it. We hope to address it as soon as possible.
Apologies for any inconvenience caused.
- Ikaros
Hey CMDR,
I've also passed on the information to the relevant team and we hope to get this resolve as soon as possible.
Apologies for any inconvenience caused.
- Ikaros
Hey CMDR,
With upscaling set to normal, you may also want to up the graphics preset to give you the best graphical clarity.
If you need further assistance, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.
- Ikaros
Hey CMDR,
Our QA team is aware of this issue and we aim to resolve it as soon as we can.
In the meantime, please contribute to this issue tracker report: https://issues.frontierstore.net/issue-detail/45730
Apologies for any inconvenience caused.
- Ikaros
Hey CMDR,
Sorry to hear that you are having trouble collecting samples.
This seems to be a known issue after the recent Update 9.0 and our QA team is currently investigating it.
Apologies for any inconvenience caused.
- Ikaros
Hey CMDR,
Out of curiosity, do you have Citrix installed on your system?
We've received reports that this will severely tank the performance in Horizons due to the built-in 'app protection' in Citrix.
If you do not have Citrix installed, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-u...
Read moreHey CMDR,
This issue appears to have been reported by other players on our issue tracker. Please contribute to this report https://issues.frontierstore.net/issue-detail/45771 and our QA department will investigate further.
Apologies for any inconvenience caused.
- Ikaros
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