[2021] Why aren't the notifications working for me?

This sounds like you simply need to change your game settings for the app JCsk. This will then enable alerts whenever any production is ready to collect.  

Greetings @JCsk If this is still persisting I would suggest sending a ticket into our Support Team, they'll be able to investigate this further for you and find a resolution... I've popped the link below for you

https://en.forum.elvenar.com/index.php?pages/contacting_support/
Kind Regards

Herodite.