over 3 years ago - Silmaril - Direct link
To be honest Gargon667 there was more than one issue happening on the earlier thread that I did indeed close seeing as some players were making a point of deliberately doing their best to inflame the situation.
The word in question was by the players own admission not English but Afrikaans. Its meaning was then translated by a fluent member of the moderation team and found to be deemed offensive.
So not only was there a language issue here, as our first Forum Rule makes a point of asking for English only, but also then we had to take into consideration our second rule: Be polite and Constructive followed by rule eight: Inappropriate material and language.
At this point several players had posted underneath the initial post and were also beginning to breach rules 2 and 8.
Therefore it made sense to remove the one word that was creating such havoc and reach out to the player to explain why the action had been taken.
Even by doing this is caused several further breaches, by different players which then also had to be removed for various rule violations.
Had the Fellowship name not been deemed to be offensive, in all probability we would not have stepped in to moderate as the odd words here and there are not seen as much of an issue on the Forum.
Fellowship names as you know are permitted in any language, although Fellowship descriptions must be in English.
We should perhaps add that the reason we do in fact ask for English on the Forum is due to the game version we represent. As our International servers are all based in English, this is why we have this also here. In the same way as our other Forums also mirror the language of their game.  
over 3 years ago - Silmaril - Direct link
We can confirm that no offense was meant by any of our actions, as we do try to make sure we keep the Forum a kind place to be.
Unfortunately with many translations across to English some of the meaning can be lost literally in translation. This is why we have native speakers across the world in Team Elvenar, which extends across the whole game, not just International.
We should with hindsight of elaborated on the original post, but we try not to embarrass players, so generally keep to a minimum information where possible., but hindsight is a wonderful thing.
All I can say is the team will of course be looking at this today and will be older and wiser for it.  
over 3 years ago - Silmaril - Direct link
So are we @Gargon667 as the Fellowship name was deemed to be offensive, the fact that this was masked by the use of a language other than English, made it no less so.
Had the Fellowship name in question not been seen as offensive, no action would have been taken.
Forum Rules as you know ask for English only to be spoken here, this is why any posts that are made in any other language are removed and the player posting asked to remake them to adhere to this rule. We do get very few of these, but they do occasionally occur. In certain circumstances other language words are not moderated, if they enhance the post.
It seems that you are interested in the Game Rules than perhaps the Forum on this regarding 'names' Player names and Fellowship names can be in any languages, as long as they follow the Game Rules and our General Terms and Conditions, which ultimately means they are not or cannot be deemed to be offensive to others.
Please bear in mind that on the International market we have players from across the world, different backgrounds and cultures. What may not be offensive to many may be appalling to many others too.
From a point of view of Game Rules, players are able to have a name in any language. Fellowship names can also in any language, however the description of the Fellowship must be in English. If they have a Fellowship motto, this can also be in any language, but if this is in anything that is not English, it also has to have the translated version to English with it to aid all players.  
over 3 years ago - Silmaril - Direct link
@Morning Town Unfortunately we cannot discuss this specific case further than what has been already seen her on the Forum, due to player confidentiality.

As you no doubt know, our Support Team investigates all accusations of rule breaking, regardless of what they may be. At the end of the investigation/s action may or may not be taken depending on what (if anything) has been found to substantiate any rule breaking claims.  
over 3 years ago - Silmaril - Direct link
@Morning Town They are indeed and we do our best to make sure that Elvenar is moderated across the board if and when it needs to be.
@kimkimkim If we were to 'blacklist' every word sequence that could be deemed offensive in every language of the world, we would be left with very little for players to choose from. Given that every player signs up to agree to our Terms and Conditions, which makes reference to this situation, it should in essence already be covered.