almost 3 years ago - anonglitch - Direct link
We ask you to please follow our Game Rules. Pushing, as you know, is forbidden by rule #7:

§7 Pushing
  • Operating a “push-account” is forbidden. This is defined as unbalanced routine resource (resources, Knowledge Points, etc.) transfers from one account to the next even if involved accounts do not belong to the same player.
  • It is forbidden to create trades in any form (goods, Knowledge Points, etc.) that involve multiple worlds.
  • Please note that it is strictly forbidden to use the invite feature to invite yourself or players that share an internet connection with you.

We do check every account for Pushing, and we take different actions depending on the situation. Not every Push is the same, not every player behaves the same way, and not every player reacts the same way when we try to enforce our rules. It will be a breach of Data Privacy to share this information with you or any other player.

Therefore, there is no need to continue talking about this topic, so I am closing the thread :cool:  
almost 3 years ago - Solanix - Direct link
@Raghalthor and @Twigjam we can deal with these accounts only via our Support. They will investigate and put actions in place if needed. But please do understand that we cannot discuss any outcome with other players due to data protection regulations.
I know that it gives you the feeling that nothing is done about a reported account when you are not informed about the outcome, but I can assure you that this is not the case.  
almost 3 years ago - Silmaril - Direct link
@Far Reach To answer your questions:
It is part of our Game Rules that we are all asked as players to report any suspicious behaviour in the game directly to Support. Be that Push accounts, game sharing, harassment etc: Why when players here have in the past named and shamed, the post cannot remain up as this is a direct breach of not only the Forum Rules but also GDPR which pretty much locks data down, including Personal Information (why we have no personal information whatsoever shared here).
Support investigate every report we receive a ticket for and actions are or are not taken depending on if a player has indeed violated either or Game Rules, Terms and Conditions or Forum Rules - as we handle all within the ticketing system.
Depending on the nature of the report an investigation can take from a few hours to several weeks and months as we conclude fully.
We do indeed ban players,we do indeed 'slap wrists' and remove items form player accounts: We do actually prefer to work with players to help them to understand why we have the rules, to make Elvenar a fair game without the need to want to cheat.  
almost 3 years ago - Silmaril - Direct link
Please just keep the tickets coming in to Support and far far away from the Forum ;)
We react to every single report we receive.
Unfortunately we cannot discuss tickets as such here other than to say we of course get reports in frequently.
Does that help guys?