[2020] Misty Forest - missing mail freebies

The rewards are not the Magic Ingredients (bat thingies). they are 4 x Candles and 2 x Lanterns and Flash Flasks that are added directly to your game.
Please check the number o these in the event, but they will be there.  

Don't you worry, no one is not to receive their gift! E-mail sometimes can be sneaky. Please, make sure to check out your spam AND junk inboxes. If by tomorrow you did not receive this e-mail, please send in a ticket. If you did get your e-mail but not the rewards, please follow's @Silmaril 's guidance. We are getting candles, flasks, and lanterns, not magic ingredients.  

Correct Please, make sure that option is enabled, as sometimes, it might have happened like to @BlueBlou.

To get to that screen on Desktop, please click "Data Usage Options."