over 2 years ago - Silmaril - Direct link
Please raise a ticket with support to enable us to look into this for you.  
over 2 years ago - Herodite - Direct link
Hi @SueH456* please click HERE and this will take you to our Support Page.

Click on "Contact Us" and that will take you to the screen where you will be able to raise a Ticket :)

Kind Regards

Herodite.