Original Post — Direct link

Excuse my grammar, english is my second language.
My friend started playing tarkov after few months (we stopped playing about 3 months ago), so i wanted to join him. Unfortunetly, i couldn't log into the game, i tought that i just lost my password so i asked for new password to be sent to my email. I was trying for about a week, almost everyday i asked for password reset, yet i didn't get a single email. That time i started getting suspicious, thinking my account might've been stolen, so i wrote to support about the password. I didn't remember my nickname i had, so i asked my friend if he could open the game and tell me my nickname. He didn't have me in his friendlist at all, thats when i started really getting suspicious. Fortunetly, he texted me months before that ingame and the message was still there (him just telling me to join discord call). My nickname was totaly different (**some bot name). Thats when i realized my account was totaly stolen, so i wrote to support with title "STOLEN ACCOUNT" and a screenshot of the paysafecard transaction (im not an adult yet and my card can't be used to pay on the internet) and other screenshots about my account. It's been a week already and i still haven't recieved anything, so i was wondering how long does it usually take to get an answer from battlestategames?

External link →
about 3 years ago - /u/Sova13 - Direct link

Originally posted by Borschik

The support don't answer for months untill someone complains about his issue on reddit, gets many upvotes and the BSG guy u/Sova13 comes to the thread and contacts the topicstarter

Thanks for the call.

u/Intelligent-Beat7161 Are you sure you haven't received a response from us? This usually does not take more than a day. Please write to my PM the email address from which you wrote to us