[2021] Is there any surefire fix at all for the authentication email not sending bug?

Original Post — Direct link

I've literally been temp banned from the escapefromtarkov.com site for trying to continuously login in a feeble attempt for an authentication email to finally appear in my inbox. I've been ghosted my battlestate support on the issue, only receiving a canned reply. I just want to play some tarkov man, and I can't even get an email to send via the website so that I can try some of the supposed fixes for the bug when trying to login on the actual launcher, as I no longer have the launcher after uninstalling as my dumbass forgot I need to be logged into the website to download the launcher. Please if anyone has any solution or if any battlestate employee lurking here can give any insight I would give my left nut, thank you.

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almost 3 years ago - /u/Sova13 - Direct link

Hello. After a support response, did you report that the recommendations did not work for you?

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by Toofat2camp

Yes I replied to the initial email reply from battlestate support stating that I had already attempted most of the recommendations prior to sending in a support ticket, as well as showing screenshots of my email settings/filters/whitelist and photos of the issue. I have yet to receive a response to that email.

Also I was temporarily banned from the website(still am) last night after trying to repeatedly log in and send authentication emails as another user suggested I just repeatedly log in until an email appears. shown here

Replied to your message in PM👌🏻

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by MZootSuit

Battlestate games support is useless. I haven't been able to play the game for 5 months due to email authentication on the launcher not working. Forums say to change my email but support staff won't let me.

Hello.Please write me the email address from which you wrote to us.

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by reebook556

Hey i tried to dm you but it said that tou dont accept them could you help me? I have the same problem

Hello, strange, I have no restrictions on receiving messages. Let me write you myself

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by JustAnOctopus

Has anyone had any success with getting the email to send? I would love some assistance too u/Sova13 , Ive followed every "fix" online and whitelisted the email, Ive received verifications from the address before but cant get the BSG launcher to send one. Please help i spent too much money on this game for it to be worthless.

edit/ after spamming the launcher for about an hour it finally logged in

Hello, please write me a private message)

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by RevolvingElk

I'm in the same boat, having tried all of these suggested fixes in the support email as well as a bunch of others that I've seen online to no avail. Can I please PM you for help as well?

Hello. Please contact us at [email protected]

Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by RevolvingElk

I’ve already messaged support and waited a week for a response that amounted to ‘whitelist email addresses’. Thanks though

Now the response time for support email is less than 1 day.

You wrote back that these recommendations did not help?

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