[2020] Ridiculous lack of "Support" from BSG Support

Originally posted by fpsdabs

Thank you very much u/Sova13 I am now responding to the support ticket as advised.

Originally posted by fpsdabs

I'm confused by what you mean "write to the ticket" do you mean send an email from my email address the account is connected to? Should I include the support ticket number?

Originally posted by FlyingThunder2992

hello, what is the procedure / is this issue going to be fixed? the exact same thing happened to my friend after BIOS update - tarkov thinks its a new device, all mails come but the hardware change mail does not. would suck hard to have to play without him...

Originally posted by DukeCrofford

Wtf - why did you tell me in pm it's a provider issue @sova13 !?!?

Originally posted by Stormy92

Hello. The specialist mistakenly asked you to confirm your account ownership, he shouldn't have done this. Please write to the ticket with the e-mail that your account is registered to. We will send it to our system for verification.

Hi (Happy new year btw!) I already submitted a ticket (#8533626) but I give it another shot with a direct reply if you don't mind. I received the hardware ID codes in the past without any problem and still get mails from the exact same mail, except for the ones with the verification code. I added all BSG mails to my contacts and whitelisted them, including the one that sent me the code in the past but no luck so far. I also disabled any kind of spam filtering by my provider (GMX.de). I got another backup mail at Outlook.com (which is also listed in my EfT account)

Originally posted by tiatafyfnf

I emailed support 3 days ago for the exact same issue and no response. Is there something else I should be doing? People can't play because of this.

Originally posted by spacecalboy

Greetings. I understand you cannot answer everyone, but I need help. My friend was falsely banned recently and he cannot get help. He's hundreds of hours in and wants his account back. Can you help us, please? He is Salimander.

Originally posted by Hornyy_YT

Have the same issue :( i do not receive the email with the security code for email verification. :(:(:(:(:(:(:(

Originally posted by Justasimp69

I am already waiting since Wednesday Midtime, i just bought the Edge of Darkness Edition few days before and cant login now, after i set my windows new up... Please guys fix it fast ;( I get the Emails for New Device every loggin, but nothing from the Launcher as FlyingThunder already explained.

Ticket with Infos

#8524538

Originally posted by Artistic-Ad8739

I dont know if you have seen the forums, but its escalated to almost all web.de and GMX users not being able to receive a verify code for the launcher

Originally posted by cl1xit

I sadly have the same issue, tried everything from whitelisting BSG Mails to deactivating spam filter.

Openend a ticket already #8547377

Happy new year!

@u/Sova13

Originally posted by Justasimp69

Yeah i did, but i see that many user also have this problem at the moment. So i need to do a Screenshot of my Purchase and have to send it to the Support email? But that can take up to 10 days ? I wanna play now, can u help me there in any way ? I already contact my Email service and already set Emails of Tarkov on whitelist... Thanx for your answer , hopefully my edge of darkness is up to go deep again in the next days

Originally posted by Justasimp69

I just send the Email with all Informations about Purchase, Username, Ingame name etc. how long would it take up here now until i can play again ?

Originally posted by RZ_Selected

Hello u/Sova13,

is there a way you could check my ticket aswell ?
It's my last few days i have off because of holidays and would really love to play.
#8556097 would be my ticket ID.

Already did all the steps listed in this thread and already contacted my mail provider and they say there are no problems.

Anyways, happy new year.

Originally posted by Samashki

#8544131 Same issue as guy above, get emails for logging in but dont receive for hardware. Whitelist spam filter etc done and contacted web.de. i have EOD and got back into the game a few days ago and am really itching to play. pls help BSG.i was able to log in the 28th FYI.

Originally posted by kraviits

@u/sova13