[2020] Bought Escape From Tarkov but not showing up

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So usually I am patient but when comes to buying something and not getting it I get very upset. I get it there may always be issues with online digital games purchases but it's been a couple days and I haven't heard anything about how I can access the game I bought. Maybe I should give it more time, maybe I should start complaining but if I spend money on something I expect to get it. I would understand if I already owned the game and I upgraded but to not even show that I spent the money I did is frustrating.

If anyone has any ideas on how to get ahold with support easier than a ticket I would love to hear it. Any help in general would be much appreciated.

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over 3 years ago - /u/Sova13 - Direct link

Originally posted by kevtech14

Nope it says Pre-order: Nothing

Hello. Write me your support ticket number.
And in this case you need to also contact Xsolla support

over 3 years ago - /u/Sova13 - Direct link

Originally posted by kevtech14

Xsolla support said that the money was received and to contact the game support. Ticket 8445774.

Ok, in process

over 3 years ago - /u/Sova13 - Direct link

Originally posted by kevtech14

It's my first time filling out a ticket like that and I didn't want to put any sensitive info in it if I wasn't suppose to so if I did it wrong I would be happy to cancel it and do a new one.

The ticket number does not contain confidential data)

about 3 years ago - /u/Sova13 - Direct link

Originally posted by Arfurad

Hello, idk if you still read this. But I bought upgrade for my account and it's not showing up anywhere, but I have Xsolla confirmation of payment. any help/suggestions? ty!

Hello, you need to contact support through the website

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