[2020] Help to Retrieve account, sent emails, days with no response.

Changing Gmail to Outlook is a bad idea. Stick with a Gmail account. You will have verification code issues due to outlook in the future. That is first advice.

As for email, make sure you sent it to [email protected] correctly and with full required info. After that you would need to wait (sending more emails will push the ticket down since it is handled by the order it was received). Handling such cases will take a while but it is the only way!