over 2 years ago - CCP_Dopamine - Direct link

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Greetings,

EVE Online is now fully native on Mac, with a brand-new client bringing improved graphics and visual effects, reduced RAM and power usage, full support for macOS keyboards & mice, and more!

To commemorate this release, we have a new daily login rewards stocked with Quafe Zero Green Apple, a sparkling new product line from the beloved Quafe brand :slight_smile:

For specific feedback on the Native Mac client release, please head on over to the respective feedback threads.

Enjoy!

over 2 years ago - EVE Online - Direct link

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over 2 years ago - CCP_Caffeine - Direct link

Hi
Yes, this has been released. Can you confirm you’re on the latest launcher (should be if you’ve just downloaded though)? It should be version 1949381

Otherwise, we will need to see the logs. A support ticket + bug report will allow us to work through this with you. Details here: https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool-

over 2 years ago - CCP_Caffeine - Direct link

Hi

Please file a bug report and we will take a look. We’ll need to know system details to investigate.

over 2 years ago - CCP_Caffeine - Direct link

It looks like you’re using a Hackintosh. I’m afraid we can’t reproduce or investigate these situations, as we only support official macOS installs.

over 2 years ago - CCP_Caffeine - Direct link

Press F12 in game and file a bug report. It will allow you to attach screenshots so we can see the issue more clearly. If you let us know the EBR number (EVE Bug Report) here I can get it to our rendering engineers.

Please note that we are aware of some graphical defects in older macOS versions that have since been fixed (I don’t know what version you are running currently without an EBR). Due to the way drivers are updated on macOS, you may need to update the OS for these to be resolved.

over 2 years ago - CCP_Caffeine - Direct link

Great to hear! Thanks for letting us know :slight_smile:

over 2 years ago - CCP_Caffeine - Direct link

The launcher is not the problem - it’s that the native client can not support 10.13. We were unable to support 10.13 with the move to a native client, unfortunately.

We support 10.14, 10.15, all Big Sur releases 11.(1 to 6), and shortly version 12 (Monterey).

macOS moves quite fast with releases, so there are going to be unfortunate situations where we can’t support every previous version when targetting new ones.

If you are unable to update to play due to this, please contact Customer Support,

over 2 years ago - CCP_Caffeine - Direct link

macOS handles the game window size based on the desktop scaling. This means that the client resolution can be rendered the ‘same’ by the client, but be different sizes depending on this setting.
Eg, in these screenshots the client resolution is the same but the desktop scaling is changed:

Screenshot 2021-10-13 at 18.00.491920×1080 102 KB
Screenshot 2021-10-13 at 18.00.331920×1080 136 KB

One is taking up a little over 1/4 of the screen space, while the other is effectively a full-screen windowed mode.

There are really good reasons macOS does this, but it can be unusual for things like games. We’ve been discussing this internally and with Apple, but there isn’t a perfect solution right now.

Edit - there are tools that may help with this that some people found useful in the playtests: Native Mac Client Playtest - General Feedback - #118 by Ender_Tunin
We have to be careful with default behaviour, so we’re letting the OS handle it currently.

over 2 years ago - CCP_Caffeine - Direct link

Hi folks

Thanks for all the feedback. I’m afraid I can’t reply to every post on the forum, but I assure you that I’m reading them all.

A small update:

  • We have identified that some Nvidia + older macOS versions (10.14 specifically) have a driver defect which can cause rendering issues as experienced by @JPVOODOO, @Darianne_Cesaille . We have been trying to find a solution to stop these, but as it’s at the driver level, we are limited in what we can do. There will be a patch in November where we will try to improve the situation for 10.14 users + Nvidia, but it means that a number of visual effects will be disabled (turrets for example, which you can disable now). While this is not ideal, it’s the only thing we can do to improve the situation.
    Upgrading to macOS 10.15 resolves these issues. We have seen this internally and through a user report who forced a higher version of macOS than is officially supported by Apple on their machine. We are not recommending this approach, but it does help validate the root cause.

  • We are currently testing a fix that will help with filesystems that are case-sensitive. This should help to resolve some of the failure to launch problems with the client on these systems.

  • It is possible that some older systems that ‘Download on Demand’ is giving a subpar experience. This is particularly noticeable when on a slower internet connection with a new EVE installation. We suggest downloading the entire client (launcher option) for the best experience. This will use more drive space, but it means that the client will download all the required files when patching, and not when the game is running.

A few general points :slight_smile:

  • GPU drivers on macOS are updated with the operating system. This means that running the latest point release possible can fix issues. Updating to the latest OS release can fix even more issues. We have seen internal tests and reports from players where patching their OS resolved the issue they were encountering.

  • While we try to check things reported on the forums, by far the best way to communicate an issue to us is via an EVE Bug Report. Ideally from the client (F12), but if you can’t launch, then from the website.

  • If you’re using non-Apple hardware (mouse, keyboard, monitor, etc…) then it’s important to tell us as much about it as possible. While we focus on Apple hardware naturally, it’s difficult to assess reports unless they include specific details on where you’re experiencing the issue.

  • We do not support Hackintosh systems or Wine. While we do not block or break them intentionally, please refrain from reporting issues on these as we can not investigate them.

  • If you post to see if others are experiencing an issue, try to include your EBR number (Eve Bug Report) so we can collate feedback internally.

I’m sure many of you have seen that we have been releasing patches as soon as we can for the macOS client, so hopefully, many of the issues in this thread have been resolved. Keep filing those EBRs and we’ll investigate them.

Thanks everyone

over 2 years ago - CCP_Caffeine - Direct link

Today we released more fixes:

  • A fix for certain AMD GPUs having freezes or crashes when using a jump gate. The same fix may also help with general client stability. @d0Ci0n - This may resolve your issue. Could you try and let me know?

  • Launching EVE is now possible on case sensitive file systems

over 2 years ago - CCP_Caffeine - Direct link

Great news. This matches what we have seen too - The Nvidia issues are resolved in 10.15.
Thanks for letting me know :slight_smile:

over 2 years ago - CCP_Caffeine - Direct link

The macOS client is a universal binary that has both native Intel and native M1 support. The game does not run through Rosetta2 and has not since launch. We did use Rosetta2 during some of the first playtests however, which is what may have caused some confusion.

The launcher still requires Rosetta2 however.