[2021] Native Mac Client Playtest #2 - General Feedback & Issues

Hi all

If you’ve not seen the information about the second Native Mac Client playtest, please check out the news article first as it contains important information.

This thread is for general feedback for the client and the launcher. If you’ve found a bug, first please file a bug report from the client unless you’re unable to do so. You are welcome to discuss bugs in this thread.

So we can collate feedback more easily, please keep posts on-topic for the Native Mac Client. Any off-topic posts will be removed.

Please make sure you are on the latest launcher version offered to you before the playtest. Failure to update will cause issues

We want to hear your feedback!

The Native Mac Client is the first non-Windows client for EVE Online. This means there are a lot of new areas that we are touching on. If there is something that you think could be improved or doesn’t feel right, please let us know below.

This thread will be unlocked just before the playtest. For general discussion, please use the thread here: EVE Online to go native on macOS!

Hi all

Sisi is now updated with the build needed for the playtest.

Please make sure you are running the latest launcher version. At the time of writing, this is 1924823, but higher is also fine if we need to deploy a patch. The launcher version number is shown in the screnshot below:

While you’re welcome to discuss issues and bugs in this thread, please file a bug report from within the client if possible. Client bug reports are significantly more useful when we try to reproduce the issue.

Thanks in advance to everyone who participates

Apologies, we have found an issue with the deployment. This means players will receive the Wine client currently.
We are working to fix this as soon as possible.

edit - The fix should be deployed, but you will need to completely exit and reopen your launcher.

Sorry about that folks!

Thanks for the feedback. Sounds like a corrupt file if a reinstall fixed it. When we do the migration to NMC, we’ll have some checking and verification of the files as part of the process.

Please do report the graphical issues using the in game tool so we can see the screenshots

Thanks for the feedback. Sorry to hear that the experience so far hasn’t been good.
I’d really like to dig into it more, as the performance should be much much better than what you’re getting.

An easy thing to check is that it is running the new client: Press ‘Control + F’ and make sure it says ‘Metal’ at the bottom. This will ensure you’re on the correct client quickly.

What are your system specs (mostly which GPU and which macOS version)? Please try to reduce your graphic settings and see if this helps. It would be great to know which setting caused the problem.

Thanks a bunch, also for the bug report! Let’s hope that it is not specific to the eGPU, as I don’t have one at hand at the moment.

Thank you for this report! We are currently looking further into handling default resolutions and handling resolutions in windowed mode on high-res screens.

Could you please send an in-game bug report about those graphical issues? We are aware that GeForce cards are a bit problematic, but I have not seen this problem yet.

Great to hear! Thanks for your comment!

As workaround please try to reduce the graphical settings on the character selection screen, especially shader settings.
Thanks for your report!

We have a potential fix for this already in the pipeline, which might come to Singularity with the next patch.

Could you please try this a bit further? For me those shortcuts are working fine on the M1 (both MacMini and MBP). Are other shortcuts working correctly or are all broken? I know currently of one known issue with shortcuts, that with some language settings it is possible to break some shortcuts temporarily by pressing the key below the ESC key (as it triggers some kind of composition mode).

It would be great, if you could write bug reports about those issues, optimally from the client (F12 (or Help menu from Neocom) - Report Bug) - please include screenshots for the graphical glitches.

Hi all

We have just deployed a new build to Sisi. The main changes are:

• Crashing should be vastly reduced. Any crashes from this point are probably not known to us. If you get a crash, please file a bug report, and let us know what you were doing.
• God rays should look similar to Windows now @Amarisen_Gream
• There is a possible fix for keyboard key blocking (the client didn’t receive keyboard input after certain keys were pressed)

Hopefully, the crash fixes help anyone who wants to test over the weekend.

Thanks to everyone who joined the playtest yesterday.

@Aleksandre_Makan , @Meridan_Night - Could you open the FPS windows (Control + F) and see what GPU it reports there?
Would you kindly bug report this (F12) so we can get more system details. This is a very weird bug that we’ve not seen before. It may explain why some users are seeing suboptimal performance

Apologies, I was reading just a small part of the quoted text. Thanks for getting back to me.
We’ll be taking a look into this.

Hey all,

We have just deployed a new build to Sisi. In this patch we re-enabled a performance optimization, which caused crashes earlier - but now with fixed code, so it should no longer crash.

For testing this we are:

• Extending the play test slightly until tomorrow
• Have an informal test this afternoon at 17:00 EVE-time - just FFA combat in M-OEE8.

We are aware of the certificate errors - they should be fixed asap.

The certificate issues should be fixed now.

Would it be possible for you to download the complete client? You can do this in the launcher by turning on the “Download the full EVE game client” setting shown below. The screenshot is from a Windows machine (I’m away from my Mac at the moment), but it should more or less be the same.

I’m really curious if this is Download on Demand related. This is a way to rule that out.

This is very odd I can’t think of any major changes we have done to cause this.
We don’t support 10.13 and have not tested against it, as 10.14 will be the lowest we are likely to target.

As a last attempt, could you try verifying the cache inside the launcher? I’ve seen black screens caused by a bad cache and it’s another easy one to eliminate.

Excellent! Thanks for confirming this worked

Hi,

This play test on Singularity has concluded now. Singularity has been updated with a new build (the same as on Tranquility), so you’ll receive the Wine client again.

Thanks a bunch for participating in the play test and thanks for all your feedback and bug reports.