Old Launcher Deprecated from 7 February 2024

As per this news item players who are still using the old launcher will be prompted to update to the new launcher on Wednesday. It will be necessary to update to the new launcher in order to start EVE Online.

All your user accounts and settings will be migrated into the new version automatically, and any unnecessary files related to the old launcher will be removed from your system.

The news item includes a FAQ for the most common questions or issues that player may face.

If you encounter any problems updating the launcher or are curious about its features, we have a help center article available.

Alternatively, you can reach out to the customer support team via the help center or via email to [email protected]

Did you change the location of the client installation, when prompted by the new launcher? Or did you immediately click [Install]?

If the latter, and you’re not seeing the profiles in the drop-down to apply them per account, you may…

• Open the Settings (cog icon top right)
• Select Tools / Cache
• Click on the Look for Profiles button

This should populate your dropdowns with profiles that have previously been used when starting clients.

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In case of the latter you will need to correct the name of the profiles directory in %localappdata%\CCP\EVE\ to match your current client installation path.

CTRL+F (MacOS ⌘+F) → Search for characters | Search for account

The relevant account/character will be selected in the list. You can also opt for directly starting characters/accounts from the search.

If you’ve partaken in the beta previously, check if you have the “Download the full client” option enabled in the settings, you can then disable it and restart the launcher to prevent it from downloading the full game client.

If the [install] button is clicked when prompted without changing the directory, it will use the previous install directory, then check for any updates and apply them if necessary. If you change the directory that was suggested, it may result in a new instance of the client being downloaded & installed.

Note: 33+GB is the expected size for a full game client, which if you don’t let the launcher download, the client will download it for you while playing. The old launcher was not transparent about this expected requirement for a full game client.

When prompted, just confirm the directory, then click install.

For users with the old launcher default directory it should show as C:/EVE/SharedCache

Just to confirm, the issues you’re encountering (screenshot) are on the MacBook Air M1?
Does the issue persist if you uninstall via Steam and re-install the game?

There are several Linux users, that participated in the early beta, and can be found both in the Linux section of the forums and in the official EVE Online Discord. They may be able to provide you with some guidance regarding getting the launcher/game running under those environments.

On discord: “Linux thread - Here be dragons”