[2020] Version 18.05 - Feedback and Known Issues (Mac)

Please use this thread for general feedback and discussing known issues with the Mac client.

Quick Info:

• Full Patch Notes

Other Information Threads:

• Known Issues Thread
• General Feedback Thread

KNOWN ISSUES:

• Some Triglavian Invasion set piece objects can take shield damage despite being otherwise indestructible
• It is possible for multiple Stellar system effect beacons active in a system at the same time
• Incorrect amount of ISK is received when completing Triglavian Invasion Stellar dungeons
• Some Structures are not displaying icons in overview or “Show Info”
• Some VFX flicker when viewed from specific angles
• It is possible for the camera to clip with the capsule while warping
• Docking when Aura doesn’t prompt it during an active Tutorial mission will display a warning, to quit mission or keep playing.
• The ‘Set Destination’ button for Triglavian Invasion system in the Agency always sets to the first system result
• Sometimes “Orders history” does not show up unless a character has accountant role in corp
• Turret and other world audio is missing for players running Windows 7 and MacOS

Morning Everyone,

We are aware of an issue that is affecting Mac users where only a black screen is visible and characters are unable to dock or undock.

We are looking into this issue and I will keep you updated as we have more information.

To add to this, we’ve been looking into the issue and it seems to be a problem with the intro movie. Hitting escape closes that movie and then everything else seems to work fine.

We’re working on a fix for that but this workaround should hopefully work for you guys in the meantime.

Hi

I know the black screen issue is very frustrating. We’ve been investigating it and have found a number of defects that could be causing it, some which almost looked the same, but turned out to have vastly different causes.

We’ve worked with a few players on a set of steps that helped them get back into the game.

Make sure you’re running the latest patch for your OS. There were important driver updates deployed by Apple for AMD based graphics cards a few months ago.

Remove the existing EVE install first. This will be in a path similar to
~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP

Failure to remove the existing install means the black screen issue may continue.

Reinstall EVE, but turn on the ‘Download the full EVE Game client’ option inside the launcher.

Once downloaded, run the game. You may see a black screen with a spinning circle at the bottom left. Press escape and this will be bypassed.

This should land you at the character selection screen.

If you still experience a black screen after this - please report back so I can follow it up. Just to reiterate: It’s really important that the existing install is removed. When we reproduced this internally, this was an important part of the fix.

Hi

I’m not part of the launcher team, but I’ve just looked at the patch notes for the beta. This makes reference to a possible fix for this.

If it’s causing a serious issue then consider opting into the latest beta for the launcher.

Hi

Are all the client settings on lowest? I’d also try turning on “Run clients with DX9” in the launcher settings, although it should default to this.

Does changing the resolution / window mode change anything? Is the MacBook plugged into a power outlet? I know that Wine sometimes struggles when any sort of power saving kicks in.

This is going to be really difficult for us to debug. Officially we only support 10.13 and higher, and I don’t think we have any Macs going back to 2011 or machines that have older versions of MacOS on.

What’s the ticket number?