[2023] 2023/12/08 - Issues with Login (Single Sign On) (Resolved)

Hey all,

We are aware of issues currently experienced by players who are attempting to log in. This issue is also impacting the Vanguard First Strike playtest.

We will provide updates here and via https://status.eveonline.com/

Timeline:

12:40 - Players encountering errors when attempting to log into game or web site.
12:55 - Early investigations are pointing to a problem with the SSO (single sign on, used to log in) which is having a cascading impact on other services. Players online should not be impacted unless they attempt to log out and then log back in.
13:10 - We believe we have identified one issue and players should now be able to log into web sites. We’re mindful that players are still unable to log in to TQ.
13:15 - Players should now be able to log back into Tranquility. We will continue to monitor to ensure that the underlying issue has been fully resolved. Thanks for your patience and apologies for the inconvenience.

13:15 - Players should now be able to log back into Tranquility. We will continue to monitor to ensure that the underlying issue has been fully resolved. Thanks for your patience and apologies for the inconvenience.