17 days ago - ISD_Drew - Direct link

@Demortis can you share a screenshot of the exact alert your getting? Otherwise would recommend opening a Support Case directly to troubleshoot.

Also moved to General Issues - EVE Online Forums

Cleaned up several off topic posts.

17 days ago - ISD_Drew - Direct link

Yes, can you share the popup your getting so it shows more information about the alert? It’s not showing for me.

17 days ago - CCP_Caffeine - Direct link

Hi Demortis

If you can provide a screenshot / file information of the quarantine, we will look into this. However in past cases, it has been the anti-virus vendor detecting a false positive, via a heuristic scanning approach.

We of course take these cases extremely seriously and we’ll look into it as soon as we have further information on the specific file causing an issue.

Best regards

17 days ago - ISD_Drew - Direct link

Thanks I’ve passed this along internally, for follow up directly, please open a Support Case with this information.

I’m not seeing this myself, nor when I test it on VirusTotal.

17 days ago - CCP_Caffeine - Direct link

Thank you for the reply.

I’ve checked the file on Virus Total, which tests the file against many different AV vendors. It is showing as clean: VirusTotal

I am reaching out to AVG about this issue to see if they can help on their side. This is part of their “Behavior Shield” defense, which tries to figure out what things a virus may do, and preemptively stop them. A good indication is that it is a “Generic” and not a specific match to a known virus.

Unfortunately it is more common than we would like that some anti-virus packages get tripped up by our frequent patching, along with capturing input (so we know what keys you have pressed to play the game :slight_smile: ).

I will let you know if I hear anything back from AVG. In the meantime, all I can suggest is to make sure you’re running the latest signatures for your AV, as these will often get updated many times a day and will include fixes.

Best regards

15 days ago - CCP_Caffeine - Direct link

Hi there

I’ve heard from AVG today, and they have confirmed they have whitelisted the file. They say it make take up to 24h to take full effect. Please keep your product up to date, and hopefully it should just start working when you get the updates from AVG, if it is not already.

Many thanks!