[2023] [Resolved] Player Disconnections and Unable to Log In - 10th September

We’re investigating reports that players are being disconnected and then unable to log into Tranquility.

We will update this thread with more information once initial investigations are complete.

17:15 UTC - Players are disconnected and unable to login.
17:45 UTC - The developers are performing initial investigations to try and determine the cause of the issue.
18:00 UTC - TQ will be starting up in VIP.
18:15 UTC - We plan to start up TQ in VIP mode - the startup process itself can be useful when investigating.
18:30 UTC - Starting up highlighted a couple of issues which we believe have been resolved. We will be attempting to start up TQ again in VIP mode.
18:41 UTC - Tranquility is open to players. We will continue to monitor the health of the server. Thanks again for your patience.

17:45 UTC - The developers are performing initial investigations to try and determine the cause of the issue.

18:00 UTC - TQ will be starting up in VIP.

18:15 UTC - We plan to start up TQ in VIP mode - the startup process itself can be useful when investigating.

VIP is somewhat misleading. Essentially it means that only developers with certain roles on their accounts can log into TQ. Typically QA or developers who have deployed features so they can jump onto the server and check things look okay before giving players and the other devs access.

Clarified here : Player Disconnections and Unable to Log In - #496 by CCP_Arcade

18:30 UTC - Starting up highlighted a couple of issues which we believe have been resolved. We will be attempting to start up TQ again in VIP mode.

18:41 UTC - Tranquility is open to players. We will continue to monitor the health of the server. Thanks again for your patience.