[2023] [Resolved] Unexpected downtime - 1st September 2023

Please submit a ticket via [email protected] if you wish to have any loss investigated for a possible reimbursement.

Appreciate you re-posting the message. We try and give as much information as we can and manage expectations. It would be disingenuous to post information that is untrue or raise expectations only for them to be dashed. We’re as honest as we can be, even if that means we have very little information to provide.

Posting this here as well as in the original post:

Update 22:20 - We do not expect that Tranquility will be accessible for at least the next couple of hours, most likely longer. Our Ops team are exploring all possibilities as to the cause of the outage.

Edited for grammar.

Update 00:10 - Tranquility remains offline but we are making progress in identifying the underlying cause.

Update 00:20 - We will be temporarily disabling ESI as part of our efforts to bring Tranquility back online.

Update 00:27 - Tranquility is being restarted and initially be in VIP mode.

Update 00:37 VIP is being lifted. TQ will be open and accessible.

Thanks to everyone for your patience. We will be keeping an eye on TQ.