[2021] An update on the update, and next steps!

Hi everyone, apologies for the wall of text, I just want to cover a few important things 🐸

Firstly, we've caught up with all of the feedback from last week and over the weekend 😅

We're not able to respond to everything, but we always discuss all feedback with the dev team!

Initially, the feedback was focused around the new UI changes, but it now covers multiple issues across the game (Including physics & gameplay)

We want to let you know that we've heard you loud and clear 📢

We want the game to feel fun, stable, and most of all... fair!

We've taken a little while to respond as we've been calculating how long each bug will take to fix and how many people each one affects, so that we can correctly prioritise.

We've also jiggled around our timeline so that we can double down on fixing up the most annoying bugs!

We're looking to do a bug fix update before Season 6 addressing the most critical issues.

We'll also schedule some extra bug-fixing time in for Season 6!

Finally, a huge thank you to everyone for submitting issues/bugs to support, super helpful!

I know it's me posting this, but I've worked super closely with Abbie and Bee on this, we're all really pleased to show you that we are all listening, and that the whole of the MT team care about your feedback. We didn't want to just say "we're listening" without being able to tell you what the next steps are.

Lastly, I can't stress enough how helpful it is when people hit up support each time they see a bug. We tag each ticket that comes in so we can get a feel for which bugs are happening the most. It's super useful to attach videos for these and logs too. We're not always able to respond with solutions, but getting the information is really important to help the dev team with figuring out what's going wrong and fixing it. If you can hit up https://support.fallguys.com/hc/en-us/requests/new when you see anything weird, that would be awesome. Don't worry about sending TOO MANY tickets, we can't have ENOUGH tickets. Ideally, one ticket per issue too. Thank you!

!sticky

Hey Eze (and /u/Rolbgie)!

Just chiming in on this one :)

There are a couple of reasons. If we could roll back, it'd take some time, and by the time that is sorted out we'd likely be close to a hotfix so it'd lack some impact there.

Fundamentally, there are a lot of changes in this update under the hood that are vital improvements and need to be in the game, and so it can't just be reverted.

We do hope that the features of 5.1 that you liked come through when we fix and patch this going forwards, and that the game improves for you considerably - but I am concerned to hear that it's almost unplayable for you. A lot of the issues being experienced vary greatly person-to-person, so if you are one of the worst affected, I really implore you to reach out to support with what you're experiencing - it'd help LOADS in improving the experience for players like you who are going through the same. You might hold some info that unlocks a lot of answers!

Edit: 5.1 typo

The tornados are a big one for us, slide-tackling, general teleporting and things like that are a huge focus - so I really hope that improves for you soon as we're looking into that a LOT!

The huge impacts that you're getting are one we'd really appreciate some clips of if you get the chance to. It's clear by your recount here why you'd play less as it sounds like you're having a really frustrating experience, and we're really sorry about that. You shouldn't be being propelled at such force at all, and that is really strange.

Bug! This will be sorted.

They will be done in batches; this is the most efficient way for things to be tested and launched. If we did them say, one-by-one, it would delay each one after the first as it goes into a round of testing and QA, and is then deployed. Updates take a lot of different moving parts and teams to roll out, so even though doing it in batches feels slower, it's actually most efficient. Sorry if that sounds jarbled, I find it hard to explain that kind of thing!!

We will share a list of the specific issues before the end of tomorrow - that'll come from me, I'm just waiting on a few other bits before I can solidify it :)

We do have some lingering rotation issues - is your shop totally bought out except for a few things including those? I see people getting the honk in their store, so just checking to see if you have a bug or just bad luck haha

Hallo!! I hear you, some elements are unavoidable when you're a big online multiplayer game - 0000s of people playing the game with huge variables will always see things that we don't. This is pain, but an unfortunately normal element of dev. But there are still changes outside of that which we're going to make going forward, so your feedback is heard loud and clear and you should see this get better.

For sure!

There were adjustments to the show weighting - kinda a little overdue, as S5 map level was really high before. The big finals isn't a favourite - any other feedback on that? Team games coming back in (but still not loads of them) was something we did consciously to see how they were feeling at the moment. It's always a hot topic, but we do like to change it up.

The reason we haven't given a date is because it's really fluid, as fixes are still being investigated - and they also then need to be tested, which can change timeframes depending on results.

It's not because we know a date and we're not sharing it, or because we don't want to figure a date out, if that helps. But it will be one patch before s6 at least, and that will definitely take less than three weeks I can assure you. That won't fix every single thing though, but a large portion of key issues. At that stage we can better relay what's left to fix and didn't make it into that patch.

We're looking to do a bug fix update before Season 6 addressing the most critical issues.

We're looking to do a bug fix update before Season 6 addressing the most critical issues.

It's in bold and everything

They usually reply, but all tickets raised with support are 100% logged and added to the number of issues reported. It might feel like it's not helping (Huge apologies in that case) but it's super helpful to us. If we know one issue has 10 tickets, and another has 100 tickets, we know to focus on the 100 ticket issue first if possible.

That is a massive focus too, and it comprises of many different parts! We're hoping that the first patch makes a considerable improvement.

Unfortunately, we don't have any news for the Xbox or Switch versions to announce just yet. We aren't able to share the dates until they're locked down, and there will likely be marketing activity around it - rather than us just being able to answer on social media/reddit. We're working on them both though, really excited to get it into more people's hands!

In short, no we can't. Just repeating what Bee said above to someone else because I couldn't really put it better myself:

There are a couple of reasons. If we could roll back, it'd take some time, and by the time that is sorted out we'd likely be close to a hotfix so it'd lack some impact there.

Fundamentally, there are a lot of changes in this update under the hood that are vital improvements and need to be in the game, and so it can't just be reverted.

It would undo a plethora of work that was necessary and not linked to the issues.

We don't have specific dates for it yet - as the work is being done right now. It's complicated to estimate how long specific bugs take to fix before you jump in and figure out why it's broken.

The team are working to a specific date - but it's a bad idea to share that publicly when it might move around a bit.

Other than the date, we've told you everything we know in terms of how we'll go about tackling the current situation with the game. What extra info do you think is missing?

An update on an update of an update!

We have taken Roll Off out of rotation until the above comes into place & we improve the issues with jumps being eaten on the platforms & teleports!

But there are still changes outside of that which we're going to make going forward, so your feedback is heard loud and clear and you should see this get better.

This is what I meant in terms of internal process changes. There are different causes for different things in the game, and that stuff that is 100% broken - let's say the qualification noise for example - needs way better processes to catch and squish. Sorry if it seemed dishonest, but I hope that clarifies what I meant.

Hey beans! I am still getting together a final list of what will be included, but do expect a post from me tomorrow outlining what to expect in the update and a date if I can give one (if not I will make that clear), and I will be on hand for any Qs!

Sorry that it is taking some time, I know that it can feel like these things should be instant or faster, but pivoting to make this work can be very complex. Thank you to those who have been patient while we work on this and gather info!