devtrackers.gg
We had to take things into our own hands if u/OliverAge24Artist u/FallGuysJoe u/trichoglossusbee can't ban the cheaters.
We had to take things into our own hands if u/OliverAge24Artist u/FallGuysJoe u/trichoglossusbee can't ban the cheaters.
1) why do people do this what is the fun i don't underSTAND????????
but more importantly
2) We send everything like this to EAC so they can look into how people are circumventing the anti-cheat system, and they can then make constant improvements. Hopefully you don't get this again, nor frequently, but bare with us in the meantime. :(
Why can't you just outright ban somebody you see is cheating?
We do, but it takes a bit of time and is a manual process.
We report to EAC and refine our own auto-detection systems to kill the issue at its root (however they may be getting around the systems), and our Community Team (hi) and Customer Support staff hand the information over of the cheater to the dev team, who then have to manually find, validate, and ban the cheater on their side. That isn't super fast or anything, but we're as on top of it as possible.