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EDIT: For as infuriating as it still is, using a time card purchased from Amazon fixed the issue. Still can't use any of the other payment methods, but nonetheless, f*cking hell Squenix. Get your noise together.
EDIT 2: /u/SE_Kahuna fixed it for us! My husband can now resume feeding his addiction. I'm still not, because.. well frankly, resolution or not, for a company as huge as Square this is still apalling that it even happened, or can happen with such a ridiculous roundabout needed to resolve it. If that changes, I may return. We'll see.
First off, let me preface the upcoming rant/info drop by saying that up until this event happened to my better half, I loved Squenix. Their games are beautiful, their worlds are meticulously crafted, their soundtracks jaw-droppingly ear-orgasmically amazing... you know, all that good sh*t.
However, during a recent attempt to add game time to his account, my husband was greeted by an error screen on the Mog Station.
"You cannot use this function", it said. "Please contact the SQUARE ENIX support centre for additional details. Error i2501"
Weird, thought I. Perhaps something was askew with the payment process? We googled it, and found that some folk had had luck circumventing this by paying in Crysta, rather than by card or other means. So he loaded up his account with enough for another 30 days of play time - which processed with no difficulty, taking his money and placing the Crysta in his account - and tried again.
"You cannot use this function", it said. "Please contact the SQUARE ENIX support centre for additional details. Error i2501"
That can't be right, though - it just took his money, to convert it into their own fictional currency. Surely a massive company as successful and popular as Square Enix wouldn't knowingly let something like this go unsolved?
So he followed through on the error's suggestion and contacted Squenix. "Please wait up to 2 working days for a reply."
Four working days later, no reply. So he tried again.
Three days after that, still not a peep from either attempt, and the i2501 error persisted, regardless of the payment method used.
We followed every step suggested by those who've encountered it themselves; resetting our internet, trying from a different machine, trying from an entirely different location, but every time...
"You cannot use this function", it said. "Please contact the SQUARE ENIX support centre for additional details. Error i2501"
And that's when some further searching and scrolling brought us to this thread.
Square Enix's chosen third party payment processer have flagged his account, and by extension now, our entire IP, as fraudulent, and Square themselves can, by their own words, do nothing about it.
We've both played since the beta - he's played since the alpha. I played during 1.0, or as it was otherwise known, "FFXI-2", and my Lalafell has the back-tattoo to prove it.
Almost 7 years of collective game-time between us (I took an extended break due to RL stuff and tight finances before we met and got back into the game together) literally down the drain, and what's Square's official response to this problem?
"Sorry, can't do anything about it."
We can't even make new accounts, because, guess what;
"You cannot use this function", it said. "Please contact the SQUARE ENIX support centre for additional details. Error i2501"
So, with the greatest respect in the world, Square, get bent. Screw your atrociously terrible policies that allow this to happen not only to us but to potentially any loyal player based entirely off of a third-party company's seemingly random decision that "something's a bit off."
Apparently there's a chance we could have avoided this had we waited 10 days and tried again; but we only found -that- out by googling and searching through the subreddit, long after we'd made 3 seperate attempts (not all on the same day, either) to resolve it ourselves. Because that's kind of human nature; a problem arises, we try to fix it before we seek help.
But now, thanks to this unbelievable c*ckup they call a system, we're both permanently banned from playing a game we've poured hours of hard work into.
So yeah. Square is never getting a penny from us, ever again. And I will readily encourage anyone I know and meet to take the same stance until and unless they do something about this godforsakenly terrible 'system'.
Even the Better Business Bureau has a company I would previously have never percieved as anything but "pretty good" has them rated at F, the lowest possible rating, based on the number of complaints - unresolved and unanswered along with answered but unresolved - they've gotten over this and other issues.
Lala out.
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