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over 6 years ago - /u/SE_Kahuna - Direct link

Originally posted by RSUGame

I'm trying to renew my subscription but I can't. Tried to renew using Steam Payment and on the very last part (authorizing Steam) I got back to Mog Station with a message that "an error has occured". Tried to add Crysta and now the error (trying to buy crysta or renew using Steam Payment) is Error i2501. Contacted support, contacted u/SE_Kahuna and now I'm waiting.

I think I got 3 times Error i2501. My question is: if I don't get any answer, should I try again tomorrow and see if it works?

Hey there,

I get contacted about this error every now and then by multiple people, so just to clarify - the only time when I can poke someone in any way or form is if I suspect that a mistake of some kind has been made on our end. I can generally not intervene before the support process has run its due course. I hope the problem gets resolved for you!