Original Post — Direct link
Title explains it all. I did 4 matches to repeat the same disappointing results. "Servers are taking longer than expected"

This same thing is happening in regular matchmaking as well, in my experience I'd say about 1 out of every 40-50 matches, and what makes it different is that the steel/xp/rewards are not added to my account like they used to a minute later, they just are never added at all.
over 3 years ago - Ubi-Keo - Direct link
Sorry for the late response.

I can confirm there are two different issues with regards to rewards as explained by Bellicose1776 in this thread.

There is an issue where players are not receiving event rewards. This is currently being investigated and we would recommend players to contact support on one of the following channels:

Facebook
Twitter
Support Ticket
Live Chat

We would also require the following information when you contact support on one of those channels:

- The event you participated in
- Which Faction you are a part of
- Date/time of occurrence
- Game mode you played
- Matchmaking solo or with a party

The second issue is receiving a notification confirming that your rewards will be granted to your later, rest assured you will still receive them. If you have not received a notification or don't receive your rewards later then please contact support on one of the support channels above and they will look into this for you.