Original Post — Direct link

A couple days ago I started encountering this error when I try to play For Honor (Steam version), and now the game will not start:

It worked the day before, and nothing had changed on my PC in between my last play session and when this issue started. I've searched for potential solutions online, but nothing has worked so far (reinstalling, scanning file integrity, replacing the dxgi.dll file, updating drivers, etc.). Is anyone else having or has had this problem? Can someone please help?

My PC's specs:
Windows 7 Home Premium 64-bit SP1
Intel Core i7 CPU 870 @ 2.93GHz
16.0GB RAM
NVIDIA GeForce GTX 980 Ti
WD Black Series 2TB HDD

about 2 years ago - Ubi-Nacho - Direct link

Hello there everyone.

Thank you for posting the screenshot of this issue in the thread for us.

This particular createdxgifactory2 issue is likely related to a miscommunication between the game and your GPU. Would you be able to tell us if you've updated your graphics drivers recently? Could you ensure these are fully up-to-date?

AMD: https://www.amd.com/en/support
Nvidia: https://www.nvidia.co.uk/Download/Find.aspx?lang=en-uk

If these drivers are up-to-date, and the issue persists, please be in touch!

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @mechag2, thanks for getting back to us and I am sorry to hear that this error message persists for you after updating your drivers. It definitely sounds strange and we will gladly look into it further. Could you (and anyone else still experiencing the problem) please also go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for performance-related issues. I understand you have already tried updating your drivers to try and remedy the issue, but we must cover everything in the article.

If you have any questions or run into any other issues, please do not hesitate to let me know.

about 2 years ago - Ubi-Gizmo - Direct link

Hey again @mechag2, thank you for taking the time to do this, I appreciate it!

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @mechag2, I understand your concern and I want to assure you that we will thoroughly investigate the problem. Thank you for taking the time to share that other forum post for me, I will also take a look into that. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!

about 2 years ago - Ubi-Gizmo - Direct link

Hey again @mechag2, it is no problem! Thanks for taking the time to try these steps.