Ubi-Nacho

Ubi-Nacho


22 Jul

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@Self_Sabotage Hi there!

Thank you for posting, however, I believe I've already been able to respond to you ...

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    Ubi-Nacho on Support Forums - Thread - Direct

@MrGrippz Hi there.

Sorry to hear the issue has persisted for you. We have a few more PS5 specific troubleshooting steps to try here.

If this issue persists, could you please tell us if you're seeing a specific error code, so we...

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    Ubi-Nacho on Support Forums - Thread - Direct

@Soldier_of_Dawn Hello there!

Sorry to hear you've lost some progress in For Honor, thanks for posting these screenshots here.

We have had previous reports of progression bing lost, however, these issues had been resolved.

Could you please reach out to us via a support case, so we can...

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@Ponce_Deleon Hello there.

Apologies for our delay in responding here, thank you for posting. We're glad to hear you were able to resolve your issue with in-game credits.

It's likely that your loadouts have been reset following a disconnection due to a known issue. The team are investigating this currently, apologies for any inconvenience caused. Ubisoft's services have also undergone some maintenance over the last week and may have factored into this disconnection occurring. Should these disconnections persist, you can check our support site for maintenance ...

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09 Jul

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@ponce_deleon Hello there!
 
Thanks for letting us know which steps have already been tried. We're sorry to hear about your experience trying to reach our support so far.
 
As this is an account related issue, we'd be unable to assist you over public forums. In order to troubleshoot this issue further, we've created a support case for you, which can be accessed here.

A member of the team will be in touch as soon as possible, and your support will continue via your case. If you have any further questions, please be in touch.

Thank you.

Comment

@generalerrror Hello there.

Thank you for your report on this issue with the current Maelstrom.

Just to confirm if this report is in reference to objective 8, this particular issue has been brought to the team's attention. Sorry to hear that there have been no other posts addressing this issue.

At this moment, we're aiming to collect as much information as possible. Would you be able to capture a clip of this happening, so we can add it to the report for the game team to investigate? You can upload this clip to a video/file sharing site like YouTube...

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Comment

@levilucione Hello there!

Thank you for posting here.

For Rainbow 6 Extraction, if a player is banned in any way by Ubisoft, this is done at an account level and the account would not be able to play online. If you're currently experiencing issues with VoIP, could you please try the following troubleshooting here?

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@xxviixlvi Hello there!

Sorry to hear you're being prompted to enter a CD Key. Could you please ensure you're logged into the Ubisoft account that was used to first activate For Honor?

If you're still unable to access the game, could you please reach out to us via a support case?

Many thanks.


05 Jul

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@rbirliba Apologies for our delayed response here.

We're glad this appears to be working again for you. If you have any other questions for us, please be in touch, and we'd be happy to help!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@satellitelm Hello there.

Apologies for our delay in responding to you here. We can see that you were able to reach the team!

Our support specialists will be in touch via your case as soon as we have more news to share on this issue. Thank you for your patience.

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    Ubi-Nacho on Support Forums - Thread - Direct

@silverangelduo Hi.

Thank you for forwarding this on to us. We've submitted this report on to the development team, along with the screenshots and save file provided.

Regrettably, we wouldn't be able to provide an ETA for this, but please be sure to reach out if you have any questions in the meantime.

Thanks again!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tuesday4am Hello there!

Apologies for our delay in responding to you here.

These screenshots would greatly help us in identifying any possible issues with this 'missing resources' message. If you're still unable to add them directly to your post, please could you upload these images to a file sharing site, and share the link in your reply?

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@oberst__schmidt Hello there!

Sorry to hear you're unable to invite your friends to play Anno 1800. Apologies for our delay in response here.

I as unable to find any similar reports of this issue. Would you be able to follow the steps outlined in our connectivity troubleshooting here? Could you also forward this information to the friend you'd like to play with, to ensure there are no issues on their side either?
 
If you are still having trouble connecting once this troubleshooting has been ca...

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04 Jul

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Thank you for sharing this information here @Evo-Chris92 it's much appreciated!

@smartman50 Would you be able to let us know if the issue persists after disconnecting any unsupported peripherals? If the problem remains, please can you tell us what input method you're using?

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@frippsim Hello there.

We're sorry to hear about this issue you've been having, launching Trackmania. Thank you for listing what you've tried so far.

We have a dedicated guide for technical issues with Trackmania here, please could you complete any steps you haven't tried already?

Let us know how this goes!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@zzouzzou Hello there.

Sorry to hear about this issue you're having with your Bluetooth devices when playing Trackmania. So we can get a better understanding of the issue, would you be able to tell us:

  • Does this happen every time Trackmania is launched?
  • Does this happen at the time of launch, or after playing for a particular amount of time?
  • When did this issue first start?
  • After your devices are disconnected, are they reconnected automatically? If so, how long does this take?


Many thanks.


03 Jul

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@dragonpntm Thanks for giving this a try, it's much appreciated.

So we can rule out further possible causes, could you please confirm for us that you're using the most recent driver for your GPU?

You can find these drivers here:
AMD - https://www.amd.com/en/support: (https://amd.com/en/support)
Nvidia - ...

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    Ubi-Nacho on Support Forums - Thread - Direct

@sophie-ice Hi there.

Sorry to hear about this issue you've been having with your controls in Trackmania.

So we can confirm no files are corrupt or missing, could you please try verifying your game files?

If the issue remains, for testing purposes, are you able to try a different keyboard? We'd also ask that n...

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    Ubi-Nacho on Support Forums - Thread - Direct

@losville95 Hello there!

Sorry to hear you're not able to access the Ubisoft account linked to Trackmania United.

As this is an account related issue, we'd be unable to assist over public forums. Could you please reach out to us privately via a support case?

Our team will be able to provide the next steps for you to take via your case.
 
Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@doggored Hello there!

Sorry to hear about this issue you've been having with your linked accounts. As this is an account related issue, we'd be unable to assist over public forums. Could you please reach out to us privately via a support case?

All the steps you will need to follow will be provided by our support team, but feel free to reach back out to us here if you have any further questions.
 
Thank you!