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Hello,
My name is Evan and I have had an excruciatingly painful experience with Ubisoft over the last three (3) days. I purchased For Honor on Steam three (3) days ago and was shocked to see that I could not play it. The game told me it was having issues verifying ownership. Naturally I contacted Ubisoft support chat. They immediately asked for numerous computer files and screenshots which I found rather odd. After some questioning, they had me send them a screenshot of my receipt on Steam, I did. They proceeded to tell me that they sent a request to get my problem fixed, however they did not tell me how long it would take or how to contact the people who would supposedly "get around to" fixing my issue. So yesterday, after seeing that Ubisoft has yet to fix my problem, I made an attempt to fix it myself. I refunded the game on Steam, made sure to unlink the old Ubisoft account, and re-purchased the game (For Honor). Unfortunately, the game was still having the same issue. Again, I contacted Ubisoft support while holding out hope that they would not be entirely useless, but that was too much to ask for. I genuinely have not experienced such lazy and blind work before. Not only is Ubisoft staff in absolutely no hurry, but they are rude and ignore customers' requests. I am out sixty USD ($60) on a thirty USD ($30) game that I STILL cannot play, and Ubisoft support team leaves me entirely in the dark. I would prefer for this to be settled without the need for me to report consumer fraud, however I am ready and willing to do what it takes for this wrong to be dealt with once and for all. I believe I have been patient enough to have access to the goods I purchased from this company three (3) days ago. In fact, I believe I should be compensated for the efforts I have made to get this resolved, and the complete lack of that same effort on Ubisoft`s side. Never have I bought a game (online or in store) and been denied access to that game, or been treated as a nuisance while trying to contact the company to get the problem fixed.