Ubi-Viral

Ubi-Viral


23 Oct

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@renatovolpi Hey! Thank you for getting in touch about the Bedale-Gilling Sword. Would you be able to provide us with a video showing this happening?

That way we can pass it on to the dev team for further investigation.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@kenpachi_gr Hey! You can start the Discovery Tour from the game's main menu.

Please note that you must be playing the game in online mode to access Discovery Tour. Once you have accessed it for the first time, you will be able to switch back to offline mode and continue to play. 

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@prophe Thank you for the video. Can you also provide your system specs, I forgot to ask for these before sorry?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@premedbiscuit Hi there, sorry to hear that you are experiencing this issue with dialogue. Do you still get subtitles?

How are you listening to the game audio? Is it through a TV or headset?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@thenorfolkian Thank you for your reply. We will pass this information on to the game team.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@rv0826 Hey! Sorry to hear that you are experiencing this bug with the cloak wet effect. Can you provide us with a video that shows this please?

We can then pass this on to the dev team.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@zzcool500 Hey!

Sorry to hear that Discovery Tour is crashing for you. In order to troubleshoot this, please try the steps here.

Thank you for already trying a re-install and reboot. If you need further help please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@nickg2002 Thank you for your reply. Can you provide an image of the rest of the graphical settings please?

Also what resolution do you have the game set to?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@w1nbl00d Hey! Sorry to hear that you had this timeout error. Thank you for letting us know which driver version has worked for you.

If you need any further help please get back in touch.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@prophe Hey! Sorry to hear that you are experiencing this issue with pixelated water.

We appreciate the image, however, can you also provide a video of this issue as it will give us a clearer indication of the issue, especially with flickering.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@prophe Hey! Sorry to hear that you are also experiencing this issue. I have responded to you on your thread here.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@nickg2002 Thank you for the image. Does this still happen if you enable Adaptive Quality?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@mrdarko_88 Thank you for providing your ticket number. I can see that we have assisted you there. If you need anything else please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@jameslogan491 Thank you for your reply and thank you for the additional information. Can you add this information to the link posted above by Ubi-Nacho please?

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@bresker90 Hey! It seems that the additional download is more than likely an update file. The base game is being downloaded and then an update file, it is recommended that you do complete the full downloads as it will give you the most recent update that has resolved any bugs etc..

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@tomrommel Thank you for the additional information, I will pass that on. Sorry that this will not be fixed.

Glad to hear that verifying your game files resolved the crashing for you!

If you need anything else please get back in touch.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@markwill80 Hey! I have checked with the game team and we've had reports from some players that binding the key press to another button may resolve this issue. If this does not work, could you please answer the following questions for us? It will help us get a better understanding of your issue in order to facilitate further investigation.

- Are there any additional repro steps you did in particular while encountering the issue?
- Does the issue occur after completing a certain quest?
- Are you using any specific key bindings?
- Does relaunching the title fi...

Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct

@g4z4 Sorry to hear this. Please send us a video which shows the following:

Your current quest log, showing all of your active quests
That you are unable to interact with Pierre or any of the rebels to select a rebel mission

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@syrus_x Hey! Thank you for sharing this workaround and thank you for the image.

If you need anything else please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@gabubr7 Ok are you using the latest drivers for your headset? As you are getting audio from a wired headset fine it does indicate that something is not working correctly with the wireless headset.

Can you reach out to the manufacturer of the headset to see if they can assist also?