Ubi-Viral

Ubi-Viral


24 Dec

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by ImJeison
I was able to play on the same console on a different account with no issue. I told my friend who I play with to try to play on my account. He was unable to play due to the same error, but when he logged in on his account, he was able to play without any issue, and they are here telling us to try all the troubleshooting for nothing because that is an issue on their side and they know it.
Hey, ImJeison!

Sorry to hear that you are still encountering this issue. It does seem rather strange that this is occurring on your account but not your friends on the same console.

Can I ask who is your Internet Service Provider? ... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by ChocoMoi
I checked Rainbow six siege and it still hasn't showed up in inventory.
Sorry to hear this. Are you able to provide an image showing it as missing?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Gh0sT_9-6
I did not receive my 2020 holiday pack till now and it seems everybody else got it. I can see the pack in my notification but didn't get the ash uniform i should've got.
Hey! I have checked your account and can see that you received the pack.

Originally Posted by Luci.-
Many people are having problems with this. I'll bump this thread so a Ubi-support can see it first. ...
Read more

22 Dec

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by louvreSora.
I have cleared my browser cache, enable steam overlay to steam and rainbow six, disable my antivirus, but yet, i still cannot buy the r6 credits, please help....
At this time we are still investigating this, louvreSora.

Can you provide an image of the error you receive please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Hombre20202020
Email support is closed so we can't attach the requested files
You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support t... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, He_Can_Kapkan!

Sorry to hear that you have not received your weapon skin. We are unable to see the images that you have uploaded. Can you try to upload them again please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
I have checked and can see that there is an Epic account linked to your account already. To unlink this on our side you will need to contact us on our social media channels via a private message here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

21 Dec

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by JackMcDevin
The problem once again occurs with the new "legacy" limited time game mode
Sorry to hear this, JackMcDevin! Have you done any troubleshooting for this?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Dankblue
I'm sure it says kicked by the console, and i can't reconnect because it says I don't have connection with the server, even when I am sure I have connection
Can we ask you to provide an image of the error message you get please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey! Sorry to hear that you have experienced this issue and thank you for the troubleshooting steps that you have done so far.

You mentioned sending us your .NFO files, however we need the .txt files of your system files. You can find how to submit this to us here: https://support.ubisoft.com/en-US/Article/000061449

Once uploaded please provide your case number here and we will take a look. Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Penguinohitman!

If you have Rainbow Six: Siege on Ubisoft Connect as the Ubisoft version you would need to purchase the game again on Steam in order to have the Steam version.

You can add a non-Steam game to the Steam library though, however not sure if this will work with Rainbow Six: Siege.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, drummann999!

Welcome to the forums and sorry to hear that you are experiencing this issue. Can we confirm you have the Steam Overlay enabled:

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. Check the box next to Enable the Steam Overlay while in-game

Once done please try to purchase the credits again.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by raulrebrean
I re-installed the app. The thing is that when Im launching the game, the ubisoft connect shows up asking for that key, which means it my accounts are linked, aren't they? On the other hand, on the ubisoft app shows that the only account linked is my steam one. How do i unlink my epic games and then link it again to my ubisoft account?
You can find how to manage your linked accounts here: https://support.ubi... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, CAP-Gandalf.!

Welcome to the forums and sorry to hear that you are encountering this issue. Can we ask that you please try the steps from the link below

https://support.ubisoft.com/en-GB/Ar...at-the-moment/

Should this issue continue please let us know.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, LevelOneRat!

Welcome to the forums. This seems rather strange that after installing on an M.2 SSD you are getting heavy FPS drops. What sort of FPS are you seeing?

Also please make sure your OPERATING SYSTEM is UP TO DATE.

Let us know if this helps please.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey!

I am afraid we do not support player reporting on the forums. as such I have removed the link from your video.

In order to report this, you can contact us on our social media channels via a private message here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, raulrebrean!

This seems rather strange. Can we ask that you please re-install Ubisoft Connect from here and try again.

If it still happens please let us know.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by tropicalhades
i tried turning off raw imput but it didnt work. and instead om mnk being displayed it shows controller being displayed. however, i can still rotate my camera with the mouse just none of the buttons on the mouse or key board work besides shift+f2, heck not even esc works
Hey, tropicalhades!

Can you upload your system files and send the case number here please. You can find how to do this HERE.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by eTwisted_Vision
And also my sound is up in the game to where I should be able to hear very clearly.
Can you confirm the model of the headset that you are using please? Is it connected via USB, AUX or Bluetooth?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey! Sorry to hear that you are encountering this issue.

Can we ask that you please try verifying your game files: https://support.ubisoft.com/en-US/Article/000060529

If the issue persists please let us know.

Thank you.



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