Ubi-Viral

Ubi-Viral


Comment
    Ubi-Viral on Support Forums - Thread - Direct

@kuprivetik Hey!

Sorry to hear that the game is crashing for you. Thank you for verifying your game files.

There are some additional steps you can try here.

If the issue continues please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@bowls111 Hey! Thank you for your reply. Sorry to hear that you are also experiencing this issue.

Could you provide the requested information posted by @Ubi-Gizmo above?

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@devourcolossus Hey! Sorry to hear that you are experiencing this crashing issue.

In order to troubleshoot this can we ask that you try the steps here.

If the issue continues please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@azullfr Hey! Thank you for your post.

When an update is released it can sometimes be larger in size due to the need to overwrite some of the existing files.

We understand that the advertised download size does not match the actual downoad size and for this we apologise.

We will certainly pass on your findings and feedback though.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@spirantcrayon22 Hi there.

Thank you for your reply. I have checked and can see that this is still being looked into.

Apologies for the delay, I have requested an update from the development team.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@gmboxsmg2 Hi there!

Can you provide more information into the issue you are having? Is the game not launching for you?

Are you getting an error message?

Do you have a screenshot or video of the issue?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@azullfr Thank you very much for your help with this!

@Calypsoo56 if you need further support please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@blackore1 Hey!
 
I'm afraid we can only support the Forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
https://support.ubisoft.com/
 
Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@ilajah28012012 Hi there!

Thank you for your reply. I have checked and can see that this issue is still being looked into.

I have requested an update on this. Once we hear back we will reach back out.

Thank you.


19 May

Comment

@qingxuanzi Hey!
 
I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@grantsheppard Thank you for your reply.

Can you confirm if the issue is now resolved for you?


15 May

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@dannii01 Hey!

Sorry to hear that you have experienced this issue. In order to troubleshoot this please try the steps here.

If the issue continues please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@wimpmiester Hey! Thank you for reaching out about the System Corruption armor missing its progression.

As recommended by @N3mB0t did you upgrade the expertise at all?...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@googias Hey!

Sorry to hear that you are experiencing multiple issues with Season 9 on PC.

In regards to the servers I am afraid it is not possible to manually change the servers and the game will connect you to the most suitable one available.

In regard to the other issues we ask that you complete the steps ...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

Hey folks!

Sorry to hear that you have not received your Twitch drops. We will need to look into this directly with each of you.

You can contact us via a private message on our social media channels here:
 
Facebook
 
Twitter
 
Alternatively, you can reach out to us via a support ticket ...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

Hey folks!

This was an issue we were aware of and it should now be resolved.

If you are continuing to get this 100% issue please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

Hey folks!

Thank you for getting in touch. At this time this is something we are aware of in regards to the confusion caused by the second key.

It has been reported to the development team and is being looked into.

Once there is an update we will reach back out.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@verita5555 Hey!

Sorry to hear that you are experiencing these Xbox bugs. Can you please answer the following:

  1. Not able to progress the story with the 2nd Faye Lau key (plus Kelso model is doubled) - Can you provide more information on this? Is the key not showing?
  2. stuck at 100% countdown screen - This is a known issue that should now be resolved.
  3. Dare & Kingbreaker weapon skins - placeholders (stoner & AK) - Could you provide images of this please?
  4. New weapons in general have their interaction with character models broken (ha...
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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@dratkcuf Hey!

Sorry to hear that the game froze for you. We understand that this can be frustrating and we do want to help you with this.

If it happens again can we ask that you complete the steps here, if the issue continues after this please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@mangafan_51 Hey!

Sorry to hear that you have been getting these Delta errors.

In order to troubleshoot this, we ask that you complete the steps here.

Should the issue continue after this please let us know.

T...

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