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Sometimes in the select a hero screen if you try and chose your hero it will select then but then it will not allow you to choose the load out you want and you just have to wait there for the game to auto select the character.
Hey there, FrostVenomX01!
I'm sorry to hear this is happening! Does this seem to be consistent - or does it typically happen after certain reproduction steps are taken? Of course, it's always a good idea to complete Xbox One troubleshooting steps to clear up any outlying issues. Would it be at all possible to grab a recording of this issue occurring, so we can take a closer look?