UbiWan

Hello there! For issues related to missing content, we ask you create a new support ticket with our dedicated team so things can be looked into more closely.

Hello there! I'd like to know a bit more about the issues you're encountering. You've marked your title with connectivity - thus I presume you may be having issues with reaching our servers in-game. Should this be the case, I highly recommend you complete the steps found in this FAQ, to clear your connection to our servers!

Hey all! Glad to hear things are sorted. Thank you, HostileGod, for helping out here! Frank_Wickets, if you run into any other issues, feel free to get back to us at any time!

Hello there. To appeal a ban, we ask that you create a new ticket with our dedicated support team, who will be able to assist further from there.

Hello there! Looking into your account history, I'm able to see the last time you've changed your name was 2021/01/08 00:00:28 (UTC). You'll need to wait 30 days after this time before a name change is able to be completed.

Hello there, Organic-Duck2! Thanks for reaching out with this. The best way to have this handled would be to create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hey there, Kray.NZ. Your ticket is still opened, so you don't need to worry about it being closed or not! However I've asked the team looking into your appeal for an update, so please be sure to look for updates when available on your ticket number 13072207.

Hey all! Thanks for commenting about this. If you'd like to know more about how the Matchmaking Rank System works and how MMR is calculated, please check out this news update from July 2020 here!

Hello there, xdacver! Welcome to the forums.

It seems there may be some confusion. On your ticket, our team told you the issue of content missing after the Ubisoft Connect transition is actively being investigated by our team. Forums were mentioned, because we tend to post updates for fixes / announcements on our games dedicated forums, as well as our public channels, such as Facebook and Twitter. We advise you stay tuned to these channels, as when more details regarding the issue you're encountering are available, they'll be posted at each of the channels I've mentioned.

Hello there, WinMacBear! Welcome to the forums.

I'd like to have you submit your system files to our dedicated support team. To do this, could you please create a support ticket with your MSINFO & DxDiag attached?

Hello there, Brooks.NTMR. I'm sorry to hear you're having connection issues while playing Siege after Steel Wave's release. I'd like to have you run through the steps here to clear your connection to our servers.

Hey there, EimaStance. If you could. we'd like to have a look at some of the instances you've mentioned. Please provide us with video of some strange flash bang interactions, and we'd be happy to forward what we can to the team!

Hey there, HourlongCloth62, welcome to the forums!

Sorry to hear you've encountered this situation. While support cannot adjust rank, MMR or match history, we'd be happy to take any information you have regarding this report for review. To submit this information to us, please create a support ticket. You can also create a support ticket with our social media support on the Ubisoft Support... Read more

Hello there, starze.M1. Thank you for sharing this, however I've had to edit your post, as naming specific other players is against the forum rules. If you'd like to have our team look into this, please be sure to create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, juanchotv12!

I'd like to get a bit more information on these penalties. Can you let me know what kind of messages you're getting when receiving these penalties? Do they seem to be from disconnects?

Hello there, itachi5512! Thanks for reaching out about this connection issue. I'm sorry to hear you're encountering it! I'd like to have you try connectivity troubleshooting steps to clear your connection to Siege's servers.

CJ_BrosXB - Thanks for letting us know! We appreciate you taking the time for the video, but also letting us know what solved it for you!

Also, hey there itachi5512! We ask you keep your support requests to your posts, and try not to update other's requests for help. With that in mind, I have responded to you! Please take a look when you get the chance.

Hey there, Oscarmac123.

To try and appeal this ban properly, please reach out to our dedicated team by creating a support ticket.

Hello there, raymacz, welcome to the forums!

I'm really sorry to hear you've started seeing these connection issues suddenly. While I understand your connection has been great until this specific incident - I'd really like to have you complete connectivity troubleshooting for Siege. This is to ensure these errors can't be remedied by clearing your communication to Siege's servers.

I'd also like to know if this started after trying to play with both accounts on the same wifi, at the same time?

Hey there, ENDUROGYE.

I can completely understand how disheartening it can be to get so little MMR after a win. However, I invite you to read up on the team's blog post regarding the ranked system. Knowing more about how ranking works usually helps me better recognize what points of gameplay I can improve to reach higher MMR!