[2019] Players getting kicked from matches

Hey everyone,

We're aware that players are experiencing issues with getting kicked from public matches or may be unable to connect. We're digging into this issue and would like your help!

Could you please do the following if you are experiencing this issue (console or PC):

1. Go into the settings menu (3 line menu on the top right of your screen)
2. Click "Feedback"
3. Click the "Bug" option
4. Fill in the Subject line with "Kicked from Matches"
5. Fill in the body with something short
6. Add a comment on this thread that you've successfully done this and include your gamertag / account name.

Following the steps above will give us your client logs which will help us pinpoint what is causing these match kicks.

*UPDATE\* Thank you to every who has submitted your logs / feedback on this issue. We're deep diving into all of these submissions to get this resolved as soon as possible. Some players have found the following to be a work around. This is not guaranteed to work:

• Spam the "Launch" button when loading into missions
• Attempt to load into missions with the "Play with Others" feature
• Play on the "Private" party setting.

Thank you!

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