devtrackers.gg
Hey everyone,
We wanted to give an update on where we’re at with the inventory wipe issue.
What happened?
Shortly after 11.40 launched we saw a single report of a player reporting loss of backpack and storage inventory. At the time, this seemed likely related to the server performance issues that also surfaced with the release.
We focused efforts on increasing server resources and fixing an underlying memory bug to make sure that these server-wide issues were resolved. Additionally, we deployed a server patch with additional protection against the backpack and storage wipes, independent of the server performance fix.
The inability to build is a direct result of loss of backpack inventory and both are rare instances that impacted less than .01% of the player base.
The inability for impacted players to save changes to their backpack, meaning items farmed would not save to your inventory or items used would not be consumed, is a more subtle result of our emergency safety measures to prevent further loss of items. The inability to build and prevention of backpack saving should now be resolved for all players. If you are still unable to build, please reach out to player support.
We're closely monitoring to see if any further loss is occurring since these fixes have released and haven't seen any factual reports since this went went live.
What’s next?
We're working on a grant for players who lost backpack and storage inventory. This grant will contain an item pack with a plethora of materials (building, crafting, etc) to help compensate for the loss of inventory based on player account level. We currently do not have a time frame for this grant but will update this thread when the grant is fully completed.
We deeply apologize to those who lost their world inventory. We realize that this is a huge hit to those who have spent a great deal of time farming those materials.=
Update 1.25.2020 - The item grant has successfully been rolled out to all players impacted by the inventory and backpack wipe. Thank you for your patience!
Thank You!
External link →