Original Post — Direct link

It would be nice for this to get entered as a real, legitimate bug. I don't know what Epic's deal is with this bug, but it's been pretty widely reported and hasn't popped up on to Trello.

Summary: since the 13.20 release, at various points during the game, the mouse cursor pops back up, causing issues such as input lag, lack of aim assist, loss of control, and inability to use the controller without clicking the mouse.

  • Video showcasing the bug (not mine): https://www.youtube.com/watch?v=FNBJlrVDSGI&feature=emb_logo
  • The most common instance of the cursor/mouse reactivating/appearing is when you either go into the start menu or your inventory.
  • Intermittently, the mouse often appears during regular gameplay. Sometimes you can keep playing, other times the controller input just locks up.
  • For some, the mouse just never goes away when the input changes to controller.
  • It does not seem to matter what gamepad you're playing with. I use a DS4, but Xbox controller users have reported the same issue.

Troubleshooting: I have a 25 email thread with support at Epic and these have been their recommendations, none of which fix the bug.

Others experiencing the issue: there are a bunch of tweets about it, but here are some specific links to others having some or all of the issues described above.

External link →
almost 4 years ago - /u/M_House_Epic - Direct link

Thanks for the thorough post, u/FreeDemarioMcCall. I'll pass along this thread to the team.

almost 4 years ago - /u/M_House_Epic - Direct link

Originally posted by FreeDemarioMcCall

/u/m_house_epic for consideration as the QA team looks at this.

Thanks, u/FreeDemarioMcCall. This issue will be resolved in a future game update.

Thank you again for your thread, and we thank other players in the community for theirs as well.

almost 4 years ago - /u/M_House_Epic - Direct link

Originally posted by FreeDemarioMcCall

Thanks for picking it up and putting it on the Trello board! A+ community relations!

We appreciate the comment.

Update: We've set the issue back to an "Investigating" status upon looking at it further. As we work to address the issue, you can keep track of its status with the Trello card linked above.

almost 4 years ago - /u/M_House_Epic - Direct link

Originally posted by FreeDemarioMcCall

Hi /u/M_House_Epic,

I thought the bug would be fixed today since it is marked "Fixed in Live" on Trello.

I can confirm that it's as prevalent and highly frustrating as ever. I logged in this morning to check: https://i.imgur.com/1gejims.jpg

Hey, u/FreeDemarioMcCall.

Thank you for the message. I've passed along your report to the QA team for investigation.

almost 4 years ago - /u/M_House_Epic - Direct link

Originally posted by FreeDemarioMcCall

Thanks again! Happy release day.

Thank you. We hope you're enjoying the Joy Ride Update!

The QA team looked into your report, and I've updated the Trello card accordingly.