over 5 years ago - /u/MrPopoTFS - Direct link

Experiencing an issue? Help us resolve it by providing the information requested below in the comments.

 

When reporting issues please include:

  • Description of the issue

  • Account Name (optional)

  • Platform

  • Link to video or images

  • Include details on when this issue started happening

  • Any additional details, such as how to reproduce it.

 

Also, remember to report any issues in-game using the Feedback button.

How to use the in-game Feedback report system:

  • While in-game, open the Options menu

  • Navigate to the Feedback Button

  • Create a Bug report to provide us with logs of the issue

 

Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!

External link →
over 5 years ago - /u/MrPopoTFS - Direct link

Example:

over 5 years ago - /u/iFlak - Direct link

Originally posted by Jeff03blue_Instinct

  • Devices with curved edges can not see part of the FPS display in the lobby.

  • Jeff03blue

  • iPhone XS Max, IPhone X, iPhone XR, iPhone XS, S8, S9, S10, Note 8, Note 9, and other devices with curved edges.

  • Impossible to provide because when you take a screenshot you can see parts of the screen that you can’t actually see in game.

  • Patch v8.40, was fine in Patch v8.30.

  • Just go to the lobby on one of the devices listed, and you will the that the FPS counter is cut off.

Thank you for the detail, appreciated.

over 5 years ago - /u/iFlak - Direct link

Originally posted by xd_fijiboi

Issue: Major frame drops and performance issues

Username: fíjiboi

Platform: Android (Samsung Galaxy S8 US Variant)

Details: Performance in this device is very bad and worsens over time when playing. It can't keep a consistent 30 fps in hot drops and late game or anywhere where there are many buildings trees etc.

Additional Details: Back in August when android was beta, the devs tried removing shadows to alleviate the performance problem as stated in the android technical blog, but it wasn't enough for the game to run well enough.

Thank you!

over 5 years ago - /u/iFlak - Direct link

Originally posted by Jeff03blue_Instinct

  • When using a controller on mobile, the game no longer automatically disables phone vibrations.

  • Jeff03blue

  • iPhone XS Max (Happens on all devices that have haptic feedback)

  • Impossible to provide because you physically feel it.

  • Patch v8.20 is the first time I noticed it, could of been v8.10. Not before though.

  • Go into a match with a controller on mobile, and make sure the controller HUD shows up, and you will feel vibrations.

Thank you for the detailed report, I've sent this along.

over 5 years ago - /u/iFlak - Direct link

Originally posted by Karam2468

Issue: autorun is often irresponsive despite autorun being invisible since v8.40 (what im about to explain is not the same as the one introduced in 8.40). Happens often but a big problem when jumping out of the bus. The second I jump out, I usually double tap and it works but now I have to quadruple tap to get auto-run to kick in. Freq: 10/10. Happens as well whilst on the ground. Platform: Mobile Acc name: Check prof

https://www.reddit.com/r/FortNiteMobile/comments/bbzf9u/double_tapping_to_autorun_is_irresponsive_af_when/?utm_medium=android_app&utm_source=share

Acknowledged

over 5 years ago - /u/iFlak - Direct link

Originally posted by Karam2468

•Unable to hear gun shots when playing creative •Acount name: check profile •Mobile Link: https://www.reddit.com/r/FortNiteMobile/comments/bf3j13/what_is_this_i_cant_hear_mine_or_my_enemies_shots/?utm_medium=android_app&utm_source=share

We're aware of this one and checking into it, thank you for the report.

over 5 years ago - /u/iFlak - Direct link

Originally posted by Karam2468

•Dropping items when eliminated except they arent dropped. They just dissapear when in creative. I have to go back and open my chests for more weapons. •Freq:10/10 •Mobile •Account Name: check profile Link: https://youtu.be/wVTlUEt0ggU Afterwards, I used in-game report feature to report the bug. Check my prof for username to check account log to fix bug.

Thank you, reported

over 5 years ago - /u/iFlak - Direct link

Originally posted by SauCe-lol

• Joystick appears to be invisible, or stuck

• Mobile

example

• 8.40.1

We're aware of this and working on a fix. You can check here for updates: https://trello.com/c/dRnZNNUO/632-movement-joystick-is-not-appearing-in-the-hud-on-certain-devices

over 5 years ago - /u/iFlak - Direct link

Originally posted by _qwak_

•Fire button locked after exiting Baller •qwak- •Mobile •haven’t been able to record •has happened twice in duo/squad matches. When exiting a baller, the fire button was locked, applying to guns, builds, and pick axe. This was resolved by quickly getting back in and out of the Baller

Thank you

over 5 years ago - /u/iFlak - Direct link

Originally posted by Skeez-IOS

•Game crashes every time I drop out of the bus

•Skeez iOS YT

•iOS,iPad 2018

•can’t record because the recording crashes too

•today (April 20/19) so on patch 8.40.1

•I go in a game everything normal and it just crashes a couple seconds after jumping off the bus.

I will report this, but you might want to contact support, they may be able to help.

over 5 years ago - /u/iFlak - Direct link

Originally posted by BluzAppleOwO

Issue: Touch wont respond for atleast 3 seconds even tho the game didnt freeze or hitch Username: 忍〆Bluezhy Platform: iOS (iPad 6th Generation) The issue itself is pretty self explanatory

Hope you fix this tnx

Thank you

over 5 years ago - /u/iFlak - Direct link

Originally posted by derekjayyy

Description - Sometimes in Creative mode there is no sound. Building, shooting, running, etc. makes no noise. Leaving Creative and going back in does not fix this issue. The only fix I have found is completely closing and restarting the game.

User - derekjayyy

Platform - iPhone XS Max

Example - Can't be provided since this is a sound glitch

Patch - v8.40.1

To reproduce it just start a game on a XS Max and go into Creative mode. It has happened to me 2 out of my last 4 Creative games so it should be easy to reproduce

We're are of this and working on it, thank you so much!

over 5 years ago - /u/iFlak - Direct link

Originally posted by Jeff03blue_Instinct

  • The font change in v8.40, in the settings, made it impossible to change controller dead zone settings. (It is impossible with your finger or the controller.)

  • Jeff03blue

  • iPhone XS Max (Happens on all devices).

  • Image

  • Patch v8.40

  • Open the game menu, settings, navigate to the controller settings, navigate to the dead zone options, you will see that it is impossible to change the dead zone settings (with Touch or Controller input).


Hey u/iFlak I saw you swoop in and look at some of these comments. I just found this a few minutes ago, and was hoping you could sneak this in there.

  • Sorry for the tag. I just didn’t want you to miss it, since you probably closed the tab.

Thank you for the detailed report, I'll get this in.

over 5 years ago - /u/iFlak - Direct link

Originally posted by derekjayyy

Thanks for the reply. Happy Easter

Thank you, same to you :)

over 5 years ago - /u/iFlak - Direct link

Originally posted by Jeff03blue_Instinct

  • When using a controller on mobile, the game no longer automatically disables phone vibrations.

  • Jeff03blue

  • iPhone XS Max (Happens on all devices that have haptic feedback)

  • Impossible to provide because you physically feel it.

  • Patch v8.20 is the first time I noticed it, could of been v8.10. Not before though.

  • Go into a match with a controller on mobile, and make sure the controller HUD shows up, and you will feel vibrations.

We don't have a good way of making the controller vibrate, so that is why the phone vibrates when there is feedback. If you don't want the vibration, it will need to be turned off in the phone settings.

over 5 years ago - /u/iFlak - Direct link

Originally posted by Jeff03blue_Instinct

Didn’t know all the devices on Android that had the issue, so I did not guess.

Edit: Added them.

Thanks all, they are taking a look.