Original Post — Direct link

There seems to be some confusion with the way the account linking and console accounts work. I'll try my best to explain the details so it might be a bit verbose.

When you first start the game on your console (XB/PS4), your XBL/PSN account will be "new" to our system. You are prompted to create a new Epic Games account, login to an existing Epic Games account or to "just play".

If you select to skip the Epic Games account flows, we create what we call a "headless" account which will have your game profile. Selecting to login with an existing account (or creating a new account) basically allows you to use your gamertag to login to that account. In other words, your XBL/PSN login is simply a means to authenticate you so we can retrieve your Epic Games profile (whether it's headless or not). It's just another authentication method just like your email/password or even Facebook/Google if you play on PC in the Epic Games launcher.

Assuming you have a headless account, if you "unlink" your account (by contacting customer service or using the website's account management before it was temporarily disabled to avoid confusion), your profile is still associated with your Epic Games account. In other words, if you unlink your PSN and then try to boot the game in your PS4, to us, that PSN account is "new" (since we no longer have it associated in our system) and will not have any purchases/etc that you may have made before. Those purchases/items are still in your original profile which are accessible by using your email/password.

TL;DR: Your game profile is associated with your Epic Games account. XBL/PSN are simply methods of authentication we use to reach your Epic Games account.

PS. You cannot circunvent the platform lock we have in place. Due to current platform agreements, if you play on Xbox, you will not be able to use that account to use on PC/PS4. If you play on PS4/PC, you cannot use that account on Xbox. Do not try to use the linking/unlinking feature to circumvent that as it won't work.

PS2. If you already have a headless account (because you started playing on Xbox or PS4), don't create a new Epic Games account. Instead, just login to the website using your XBL/PSN credentials and you will be asked to enter an email/password to "upgrade" that headless account

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about 6 years ago - /u/dark-kensou - Direct link

Originally posted by Diplomat696

I think I set up an Epic account for Paragon. The problem is I don’t remember what it was, now when I try to link my fortnite account to my psn it says I already have an account linked to psn but I don’t remember what that is so cannot check any stats for fortnite at all.

Any suggestions anyone?

You can use your PSN credentials to login

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by Mushroomkit420

Still confused. So how do I keep my purchases and relink my psn without losing my stuff. I don't even wanna mess with it if I'm going to lose 200+ worth of content.

Did you have a PSN account and unlinked it? and now you want to link it back?

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by lucky_shades

Hi um the word is "circumvent" with an M but ILY all the same.

Glad the spelling police is still around ;-)

Fixed, thanks!

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by KovalSNIPE17

Yes I only play on Xbox, but I feel your response doesn’t answer my question.

When I went through the process for these skins and stuff, I created an actual epicgames.com account and my gamertag is linked. So far it seems like I have everything linked...Prime>Twitch>Epic>Xbox Gamertag.

But how do I know if I have a “headless” account or not?

I am not sure I understand your case. You created an account or you just upgraded your existing Xbox account (e.g. you used your XBL to login to our website)

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by Millsboro38

I'm having the same issue

For Xbox, yes. As I mentioned above, due to some platform restrictions, you cannot play on both Xbox and PC/PS4 on the same Epic Games account.

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by mickeyfh

My twitch and xbox accounts are linked to different epic accounts on accident. How do i go about fixing this?

You can unlink your Twitch account from the other Epic account here https://www.epicgames.com/account/connected .

Keep in mind you can only redeem the Twitch offer once per Twitch account. If you've already redeemed the offer on an account, you won't get them on a second account even if you unlink and relink to a different account. Only one offer per Twitch Prime

about 6 years ago - /u/dark-kensou - Direct link

Originally posted by VecrizZ

Alright so I did the "just play" option and didn't create an account. I now need to make an account. I have over $200 in skins. What am I suppose to do and what's the best option for me. I need help, I'm confused.

Use your console account to login to redeem your reward. You don't hae to create a new account (in fact, don't create a new account)

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by skipoleschris

My problem is similar but slightly different: My son created a new account from the xbox but got the email address wrong and can't remember the password he picked (he's been suitably lectured on this ;-). We therefore have an Epic Games account that we can't login to because we don't know the password and we can't verify it or request a password reset as the email address is wrong.

I raised a support request with Epic 10 days ago but nothing has happened. Any ideas how long this might take? All I want them to do is change the email address on the account to a valid one so that we can verify it and request a password change. I made the support request from the email account I use for the xbox, so hopefully that's enough proof that I'm not trying to steal the account.

We really want to play Save the World together but I can't link him as a friend from my PC without being able to login to both accounts. Anyone have other suggestions for resolving this?

I am not sure I understand why you can't login with your xbox account. You should be able to access that new xbox account your son created even though you don't have the email/password by using your xbox login, right? PM me your ticket number and I'll ping someone to take a look.

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by MrRAGER170

i have a headless account on xbox and i made a epic account then i tried to link it to my xbox and it said that my xbox account is already linked to another epic games account anyone know how to find out what epic account is linked to my xbox one?

A headless account is an Epic Account that has an association with an Xbox/PSN ID. If you are trying to consolidate accounts, I would suggest logging in with your headless account on the website (you can use Xbox to login on the website). That will ask you to enter additional information (such as email/password) and you will be able to use that email/password to login on the Epic Games launcher, for example

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by syuen77

HELP!

I made an email to link my current Xbox account, with the intention of disconnecting it, and therefore freeing up my Xbox account from an EPIC account.

I currently have an EPIC account which I have played with for months, and wish to link this account to my Xbox GT, but I cant, due to the mentioned above.

How do I unlink an account which has not been verified? And I cannot verify as I had typed the wrong email address in in the first place, so I have no access to this email?

HELP!

Unfortunately you cannot. If you linked your Xbox account to a "bogus" or mistyped email address, you will not be able to disconnect it until we add a different way to verify accounts. The feature is in the backlog so I cannot provide you any updates on when it'll be implemented. I'm sorry I cannot be of more help in this regard.

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by syuen77

This is ludicrous. I've spent so much money and time on my Xbox account, and now it's locked to some randoms email? How is this good service? Crazy. Please is there a way just to remove the linked Xbox GT from this bogus random account?

I'm actually an engineer working on these systems providing you with some transparency on how the system works. I'm sorry I can't help you further. Please contact support for further assistance.

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by syuen77

Hypothetically, if I made another Xbox account for the time being, and linked my EPIC account to it, it could work right? I just wanna play Fortnite with my buddies on Xbox with all my progress. Btw, reason this has happened is because my EPIC account was hacked, and someone disconnected my Xbox account from my EPIC account. Now my Hotmail has been hacked and I still have not been able to retrieve my EPIC account. In terms of contacting support, what is the best way to do this?

Correct, you can create a new Xbox account and connect it to your Epic account and you should be able to play on Xbox with all your progress. In any case, I'd contact support first and see what they can do for you.

https://fortnitehelp.epicgames.com/

At the bottom of the page, there's a link to send a support ticket via email.

almost 6 years ago - /u/dark-kensou - Direct link

Originally posted by somedewdonreddit

I am unable to upgrade my account as it says the email is already in use, why?

That means there's already an Epic account associated with that email address. You can try logging in to the Epic Games website with that email. If you can't remember the password, you can hit the "Reset password" link in the login screen and you should get an email with instructions.