Original Post — Direct link
over 4 years ago - /u/TheFortniteTeam - Direct link

Hello there!
Sorry to hear you're experiencing this issue. I was hoping you could answer a couple of questions to help us better understand why this may be happening to you.

Are you by chance attempting to log in on multiple devices?

Are you still experiencing this issue?

What device do you play on?

over 4 years ago - /u/TheFortniteTeam - Direct link

Originally posted by EricLovesPewdsNoHomo

I was not attempting to log in on multiple devices, I deleted and reinstalled the app so I am not experienced this issue anymore, and I play on a iPad Pro 2016 (9.7 inch)

Thanks so much for responding with that information! Happy to hear reinstalling fixed your issue, we'll continue to investigate this and similar reports.