[2022] I bought Beach Jules when she was in the item shop, and got nothing, any help?

So I purchased her for the 1200 v bucks, got them removed from my account, and no skin. It didnt even say I bought the skin. I decided to leave it 24 hours, since maybe it was the server, still wasnt there this morning. I put in a support ticket with epic this morning as well, explained everything, then again in the email they sent me. Now I'm waiting, but is there anything else I can do?